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Can no longer log into central.sophos.com from Migration Tool.

RonSt Germain

I'm in the middle of migrating all of our endpoints to Sophos Cloud using the Migration Tool with 1000+ machines left to migrate.  Yesterday around 1pm EST I was kicked out of the tool and now it will no longer allow me to log in. What changed in yesterday's update to the website that is preventing login?  I cannot get into the migration tool, or into the sophos cloud website.  The server running SEC is 2003 R2 SP2 and we cannot seem to hit the website from any server running that flavor of OS now.



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    After running Wireshark and looking at the logs I found the issue.  When Sophos updated their cloud site they disabled support for TLS 1.0 which is the only version 2003 R2 and XP support with IE8 installed.  They said they are supporting XP through Dec, and 2003 R2 until Feb, so I guess someone dropped the ball. Until they fix it on their end there isn't much you can do.  

    Our on premise license expired today, so rather then wait for them I'm going to stand up a new 2008 R2 VM, migrate the db and certificates to that, and install SEC.  Once that is done I should be able to resume the migration.  

    All this work will probably take less time then them getting around to enabling TLS 1.0 again.

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    After running Wireshark and looking at the logs I found the issue.  When Sophos updated their cloud site they disabled support for TLS 1.0 which is the only version 2003 R2 and XP support with IE8 installed.  They said they are supporting XP through Dec, and 2003 R2 until Feb, so I guess someone dropped the ball. Until they fix it on their end there isn't much you can do.  

    Our on premise license expired today, so rather then wait for them I'm going to stand up a new 2008 R2 VM, migrate the db and certificates to that, and install SEC.  Once that is done I should be able to resume the migration.  

    All this work will probably take less time then them getting around to enabling TLS 1.0 again.

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