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Adobe Reader not installing

Mitchell Nurse

I've been trying to install Adobe Reader on a couple of PCs, but Adobe says the install failed.

Once i override Sophos Central Policy on the PC and turn off a few things, the install works.

There's nothing in the logs in Sophos Central, so a bit unsure what to do next.

Anyone had this before, and how can i stop this from happening?

EDIT: So i whitelisted *reader*install* on Sophos Central and this has worked.

However, it doesn't seem the most secure way around this, any better options?



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  • FormerMember
    0 FormerMember in reply to Mitchell Nurse

    is it a server or an endpoint vm?

    On the endpoint, the elements that can prevent an install are:

    • Application Control
    • The Endpoint Agent - if the file is detected as malicious - but then it would be cleaned up

    On a server, in addition to the above, LockDown can also prevent installs.

    Have you tested altering any other settings?

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