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Adobe Reader not installing

Mitchell Nurse

I've been trying to install Adobe Reader on a couple of PCs, but Adobe says the install failed.

Once i override Sophos Central Policy on the PC and turn off a few things, the install works.

There's nothing in the logs in Sophos Central, so a bit unsure what to do next.

Anyone had this before, and how can i stop this from happening?

EDIT: So i whitelisted *reader*install* on Sophos Central and this has worked.

However, it doesn't seem the most secure way around this, any better options?



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  • 0

    Hi Mitchell,

    Thanks for reaching out to the Sophos Community Forum. 

    I had no issues when trying this on a VM with Sophos installed. That said, my test environment has little else installed outside of Sophos and Google Chrome.

    May I ask if you're installing in a specific way, using Ninite or something similar? In some cases, if there’s an affiliate install package with Acrobat DC the installation may be blocked. I used this site when trying on my side. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hi Mitchell,

    Thanks for reaching out to the Sophos Community Forum. 

    I had no issues when trying this on a VM with Sophos installed. That said, my test environment has little else installed outside of Sophos and Google Chrome.

    May I ask if you're installing in a specific way, using Ninite or something similar? In some cases, if there’s an affiliate install package with Acrobat DC the installation may be blocked. I used this site when trying on my side. 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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