I've been trying to install Adobe Reader on a couple of PCs, but Adobe says the install failed.
Once i override Sophos Central Policy on the PC and turn off a few things, the install works.
There's nothing in the logs in Sophos Central, so a bit unsure what to do next.
Anyone had this before, and how can i stop this from happening?
EDIT: So i whitelisted *reader*install* on Sophos Central and this has worked.
However, it doesn't seem the most secure way around this, any better options?
Thanks for reaching out to the Sophos Community Forum.
I had no issues when trying this on a VM with Sophos installed. That said, my test environment has little else installed outside of Sophos and Google Chrome.
May I ask if you're installing in a specific way, using Ninite or something similar? In some cases, if there’s an affiliate install package with Acrobat DC the installation may be blocked. I used this site when trying on my side.
Thanks for your response. I'm not doing any specific, just running the exe file from that link you sent.
Is there an Application Control policy that targets Adobe assigned to the computer? AppC will prevent installs.
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No, there's no application control blocking this.
is it a server or an endpoint vm?
On the endpoint, the elements that can prevent an install are:
On a server, in addition to the above, LockDown can also prevent installs.
Have you tested altering any other settings?