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Adobe Reader not installing

Mitchell Nurse over 2 years ago

I've been trying to install Adobe Reader on a couple of PCs, but Adobe says the install failed.

Once i override Sophos Central Policy on the PC and turn off a few things, the install works.

There's nothing in the logs in Sophos Central, so a bit unsure what to do next.

Anyone had this before, and how can i stop this from happening?

EDIT: So i whitelisted *reader*install* on Sophos Central and this has worked.

However, it doesn't seem the most secure way around this, any better options?

This thread was automatically locked due to age.

0 Qoosh over 2 years ago

Hi Mitchell,

Thanks for reaching out to the Sophos Community Forum.

I had no issues when trying this on a VM with Sophos installed. That said, my test environment has little else installed outside of Sophos and Google Chrome.

May I ask if you're installing in a specific way, using Ninite or something similar? In some cases, if there’s an affiliate install package with Acrobat DC the installation may be blocked. I used this site when trying on my side.

Kushal Lakhan

Team Lead, Global Community Support
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0 Mitchell Nurse over 2 years ago in reply to Qoosh

Hello,

Thanks for your response. I'm not doing any specific, just running the exe file from that link you sent.
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0 FormerMember over 2 years ago in reply to Mitchell Nurse

Is there an Application Control policy that targets Adobe assigned to the computer? AppC will prevent installs.
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0 Mitchell Nurse over 2 years ago in reply to FormerMember

No, there's no application control blocking this.
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0 FormerMember over 2 years ago in reply to Mitchell Nurse
is it a server or an endpoint vm?

On the endpoint, the elements that can prevent an install are:

Application Control

The Endpoint Agent - if the file is detected as malicious - but then it would be cleaned up

On a server, in addition to the above, LockDown can also prevent installs.

Have you tested altering any other settings?
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