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Sophos Endpoint Mac Installation Failed

Downsideup

I have a new Macbook with monterey that we cannot install the Sophos Endpoint client.

The only error we have is Installtion Failed.

This is the 1st time I have seen this error on a Macbook, we normally have no issues 

Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance"

I have tried the install on a couple of networks and had same error

Same issue after factory resetting the macbook.



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  • 0

    I have been dealing with the same issue for the last few days and have found the following to work:

    1. Restart into Recovery Mode (CMD+R)
    2. navigate to Utilities > Terminal
    3. disable System Integrity Protection using $ csrutil disable
    4. restart into the user account
    5. install the endpoint 
    6. restart into Recovery Mode, Terminal
    7. enable SIP using $ csrutil enable

    Hope this works for you

  • +2 in reply to Scott -Motium

    Hi, Sophos support came back to me and suggested this which worked for me:

    After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/<username>/) then run the installer .app from this new location.

    I did try to copy it to the documents folder but that also failed.

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  • +2 in reply to Scott -Motium

    Hi, Sophos support came back to me and suggested this which worked for me:

    After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/<username>/) then run the installer .app from this new location.

    I did try to copy it to the documents folder but that also failed.

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