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Sophos Endpoint Mac Installation Failed

I have a new Macbook with monterey that we cannot install the Sophos Endpoint client.

The only error we have is Installtion Failed.

This is the 1st time I have seen this error on a Macbook, we normally have no issues

Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance"

I have tried the install on a couple of networks and had same error

Same issue after factory resetting the macbook.

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Downsideup over 2 years ago in reply to Scott -Motium +7 verified

Hi, Sophos support came back to me and suggested this which worked for me: After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/<username>/) then run the…

0 FormerMember over 2 years ago

what errors appear in the logs for the installation?
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0 Scott -Motium over 2 years ago
I have been dealing with the same issue for the last few days and have found the following to work:

Restart into Recovery Mode (CMD+R)

navigate to Utilities > Terminal

disable System Integrity Protection using $ csrutil disable

restart into the user account

install the endpoint

restart into Recovery Mode, Terminal

enable SIP using $ csrutil enable

Hope this works for you
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0 Downsideup over 2 years ago in reply to Scott -Motium

Hi Scott, I will give this a go when I go intot the office later, thank you
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+2 Downsideup over 2 years ago in reply to Scott -Motium

Hi, Sophos support came back to me and suggested this which worked for me:

After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/<username>/) then run the installer .app from this new location.

I did try to copy it to the documents folder but that also failed.
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0 Brian1941 over 2 years ago in reply to Downsideup

That worked for me, thanks.
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0 Qoosh over 2 years ago in reply to Downsideup

For future reference, you can also find these steps in the following article.
- Sophos macOS installer failure on MacOS 12.4

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

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0 Administrator User15 over 2 years ago

Scott -Motium

Your instructions worked perfectly. Thanks for the help!!
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0 FormerMember over 2 years ago in reply to Downsideup

this worked omg :)
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0 kreisvier over 2 years ago in reply to Downsideup

Funny bub. But thanks for the workaround. It is suggested that Sophos fixes this, right ?
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