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problem creating windows 10 sysprep with sophos antivirus

I am trying to generate a windows 10 image by sysprep, I install the sophos antivirus with the respective step by step to generate the golden image and after this I run the sysprep and the image is damaged, you could tell me that I should take into account in order to have the sophos antivirus installed inside the image it is for azure virtualized desktops

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GlennSen over 3 years ago +1

Hi David Lopez2 , Thank you for reaching us, what error are you getting upon loading your image? Aside from Sophos being installed on your Sysprep system was there any other application installed on…

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0 Timo Wittenbrink over 3 years ago

Hey you got it solved?

Have the same issue, for now our golden image is without sophos and we install it afterwards.
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0 Timo Wittenbrink over 3 years ago

Hey you got it solved?

Have the same issue, for now our golden image is without sophos and we install it afterwards.
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0 GlennSen over 3 years ago in reply to Timo Wittenbrink

Hi Timo Wittenbrink,

We still haven't got the clarity for this issue, If you could help us provide the necessary logging and raise a support case for us to further investigate the issue that would be much appreciated. Share with me the case ID that you've created to speak with our internal team about this.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Timo Wittenbrink over 3 years ago in reply to GlennSen

Ok, I created a Case for this.

04378084

Lets see how it goes.
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0 GlennSen over 3 years ago in reply to Timo Wittenbrink

Thanks for sharing this case ID. Allow us to further check this.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Timo Wittenbrink over 3 years ago in reply to GlennSen

Hello, I cannot get the ProcessMon stuff from the Sysprep process, because if you run sysprep you get disconnected from the session and cannot reconnect. I set Sysprep to just QUIT and not reboot or shutdown, but even then you got disconnected and cannot reconnect. The bad think on a generalized machine int Azure is that you cannot start it up again, so I don't know in the moment how to send you the needed logs.

Timo
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