Hi everyone,
We have Sophos Intercept X with EDR installed on severals Windows Server 2016 and 2019. Every now and then, we can see this kind of disk activity :
The disk activity is almost maxed out and disk latency become bad (this is probably related to our architecture).
I get that it's simply sqlite method of doing a transaction, but is there anything we can do to improve this behavior ?
Products versions :
Hi,
With that being said, I would like to ask your assistance if you could raise a support case for this to further investigate the cause of this issue. Once the case has been created. You may replicate the issue and collect SDU logs and process monitor logs. Zip those files and share attached them to the case ID that you've created.
Also please provide the below details on your case description.
How long has this been observed?
Is it intermittent?
Is it being observed when a certain application is being launched?
How Many devices experiencing this behavior?
Hi,
With that being said, I would like to ask your assistance if you could raise a support case for this to further investigate the cause of this issue. Once the case has been created. You may replicate the issue and collect SDU logs and process monitor logs. Zip those files and share attached them to the case ID that you've created.
Also please provide the below details on your case description.
How long has this been observed?
Is it intermittent?
Is it being observed when a certain application is being launched?
How Many devices experiencing this behavior?
Hi, You may reach our customer care team first to help you check with the issue that you have for the support portal. You can chat with them or Directly call our hotline number for your region and speak with them. Once the issue has been sorted out you proceed on creating the case and share all necessary details needed to further investigate the issue for EDR.
Thank you for your confirmation, Allow us to have a quick check and get back to you. Also, we'll post an update on this community post for any progress.
Hi Hugo,
Just want to ask for a quick update about this, I can see on the case thread where our support engineer was asking for details from your end.
Thanks Hugo for sharing the information.
