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sophosfilescanner.exe high cpu usage

Jelle

After reboot I see high cpu usage of Sophos File Scanner. It runs between 60 ad 80 percent since about 2 hours.

Currently installed version:

Running Windows 10 Pro 20H2



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  • 0

    Hi

    On how many machines you are seeing this issue? We will need an in-depth investigation with the help of Procmon logs. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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  • 0 in reply to Shweta

    I deactivated realtime scanning on files through admin settings on my local sophos client. CPU usage went down immediately. Then I reactiveated it. Right now cpu usage seems to be normal.

    I don't know why this changed the behaviour. Before my cpu usage was high all day. Even reboots and Sophos updates didn't fix it.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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  • 0 in reply to Shweta

    I deactivated realtime scanning on files through admin settings on my local sophos client. CPU usage went down immediately. Then I reactiveated it. Right now cpu usage seems to be normal.

    I don't know why this changed the behaviour. Before my cpu usage was high all day. Even reboots and Sophos updates didn't fix it.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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