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Computers disappeared from computers tab

Hello,

recently all the pc in the Computers' tab of a Customer's console have disappeared, is there a way to recover them using their Endpoint ID to link them back in the Sophos Central Console?

Is there a way to understand how it happened? Oddly, the server is still in the console...

Kind regards

Davide

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0 Gowtham Mani over 5 years ago

Hi Luigi Aprile,

Can you confirm if this is seen for all the Endpoint machines in the network or any few specific machines?

Can you enable the remote assistance in your central account and PM me your license number so that I can take a quick look into it?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 5 years ago

Hi Luigi Aprile,

Can you confirm if this is seen for all the Endpoint machines in the network or any few specific machines?

Can you enable the remote assistance in your central account and PM me your license number so that I can take a quick look into it?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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