Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 13 subscribers
  • Views 2092 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Computers disappeared from computers tab

Luigi Aprile

Hello,

    recently all the pc in the Computers' tab of a Customer's console have disappeared, is there a way to recover them using their Endpoint ID to link them back in the Sophos Central Console?

Is there a way to understand how it happened? Oddly, the server is still in the console...

 

Kind regards

 

Davide



This thread was automatically locked due to age.
  • 0

    Hello,

     

    I have, on a much lesser scale, have had computers disappear from central, but still be "protected". They still have the application installed, but can't receive any updates and it's not talking to Central anymore.

    I was unable to do a normal uninstall as we have tamper protection enabled globally. If it's not reporting in central, I couldn't get the key to take tamper protection off and uninstall it.

    The solution is to boot into safe mode, edit registry keys to remove tamper protection, boot normal and uninstall the application and reinstall.

     

    If you do happen to find another solution, I would love to hear it, but this was how I had to add mine back.

  • 0

    Hi Luigi Aprile,

    Can you confirm if this is seen for all the Endpoint machines in the network or any few specific machines?

    Can you enable the remote assistance in your central account and PM me your license number so that I can take a quick look into it?

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Unfiltered HTML