Remove endpoint device from Sophos Central

Question

We use Sophos Central for our organization. We are an educational institution, with a one-to-one laptop program for our students, and Sophos is installed on these devices. When students graduate, they can take their laptop with them. That means they also have Sophos still installed unless they manually remove it. Graduates are notified that they need to uninstall Sophos and install an alternative solution, since we have a limited number of device licenses. 
 The problem is that we have no way to remotely uninstall Sophos or permanently remove these devices from our Sophos Central account, because the next time a device updates, it is re-added. Is there any solution or a workaround?

Gowtham Mani · Accepted Answer

Hi Gregory Shearer 
 If your objective is to save the license count, you may simply remove the respective client computer and the user entry from the Sophos Central Dashboard. (The clients can longer be managed by you and it will not re-register automatically to the central account). Once the clients & user are removed, the license count should be restored within 24-48 hours. 
 Once you have removed the client entry, over a period of time the client computer will stop receiving the definitions and eventually the end user would have to remove or get a new license. 
 Note: make sure you disable the tamper protection or share the tamper protection password to the respective user before removing the client entry.

Gowtham Mani · Answer

Hi Gregory Shearer 
 The clients that were removed from the Central dashboard will not automatically re-register back again. However, you can manually make it re-register as mentioned here . 
 Having the Tamper protection disabled for all the client is not something I would advise, it leaves the client vulnerable and modern threats are very much capable of removing or corrupting the AV files. Regarding the tamper protection as a policy, we already have a feature request . Please vote for it so that it might be taken into consideration by the respective team.