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Sophos Central Cloud setup has stopped working

IT Admin27

Started C:\Users\ADMINI~1\AppData\Local\Temp\sfl-dd9bb200\Setup.exe
2018-08-02T10:59:59.2564392Z INFO : SophosInstall command line: "C:\\Users\\ADMINI~1\\AppData\\Local\\Temp\\sfl-dd9bb200\\Setup.exe"
2018-08-02T10:59:59.2564392Z INFO : Command line: Quiet mode on: 0
2018-08-02T10:59:59.2564392Z INFO : Command line: Automatic Proxy detection disabled: 0
2018-08-02T10:59:59.2564392Z INFO : Command line: No feedback mode on: 0
2018-08-02T10:59:59.2564392Z INFO : Command line: Dump feedback enabled: 0
2018-08-02T10:59:59.2564392Z INFO : Command line: Bypass competitor removal: 0
2018-08-02T10:59:59.2574392Z INFO : Command line: Using CRT catalog file path: --
2018-08-02T10:59:59.2574392Z INFO : Command line: Only register endpoint with Central: 0
2018-08-02T10:59:59.2574392Z INFO : Command line: Using custom server: --
2018-08-02T10:59:59.2574392Z INFO : Command line: Using custom stage 2 filename: --
2018-08-02T10:59:59.2574392Z INFO : Command line: Using cloud user: --
2018-08-02T10:59:59.2574392Z INFO : Command line: Using cloud group: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Overriding computer name: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Overriding computer description: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Overriding domain name: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Language will be set to: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Using message relays: --
2018-08-02T10:59:59.2584392Z INFO : Command line: Proxy address: --
2018-08-02T10:59:59.2594392Z INFO : Command line: Proxy user name: --
2018-08-02T10:59:59.2594392Z INFO : Command line: Using custom customer token: --
2018-08-02T10:59:59.2594392Z INFO : Command line: Using specified products: --
2018-08-02T10:59:59.2594392Z INFO : Command line: Using certificates from the MCS app data folder: 0
2018-08-02T10:59:59.2634392Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
2018-08-02T10:59:59.2694392Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-08-02T10:59:59.2694392Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-08-02T10:59:59.2704392Z INFO : Set security protocol: 00000800
2018-08-02T10:59:59.2704392Z INFO : Opening connection to downloads.sophos.com
2018-08-02T10:59:59.2714392Z INFO : Opened connection to downloads.sophos.com
2018-08-02T10:59:59.2724392Z INFO : Request content size: 0
2018-08-02T10:59:59.3954392Z INFO : Sending request
2018-08-02T10:59:59.3954392Z INFO : Request sent
2018-08-02T10:59:59.5434392Z INFO : Response status code: 200
2018-08-02T10:59:59.5444392Z INFO : Response data size: 1713226
2018-08-02T10:59:59.5444392Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-08-02T10:59:59.5464392Z INFO : Extracting files:
2018-08-02T10:59:59.5464392Z INFO : integrity.dat
2018-08-02T10:59:59.5474392Z INFO : manifest.dat
2018-08-02T10:59:59.5474392Z INFO : rootca.crl
2018-08-02T10:59:59.5484392Z INFO : rootca.crt
2018-08-02T10:59:59.5484392Z INFO : scf.dat
2018-08-02T10:59:59.5494392Z INFO : sof.dat
2018-08-02T10:59:59.5504392Z INFO : SophosSetup_Stage2.exe
2018-08-02T10:59:59.5734392Z INFO : sul.dll
2018-08-02T10:59:59.5914392Z INFO : Management Certs/sophosca1.crl
2018-08-02T10:59:59.5914392Z INFO : Management Certs/sophosca1.crt
2018-08-02T10:59:59.5924392Z INFO : Management Certs/sophosca2.crl
2018-08-02T10:59:59.5934392Z INFO : Management Certs/sophosca2.crt
2018-08-02T10:59:59.5934392Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crl
2018-08-02T10:59:59.5944392Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crt
2018-08-02T10:59:59.5944392Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-08-02T10:59:59.5954392Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-08-02T10:59:59.6394392Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2018-08-02T10:59:59.7554392Z INFO : Stage 2 command-line options:
2018-08-02T10:59:59.7554392Z INFO : ---
2018-08-02T10:59:59.7554392Z INFO : Parent PID: 4036
2018-08-02T10:59:59.7564392Z INFO : Server: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-08-02T10:59:59.7564392Z INFO : Message relays: --
2018-08-02T10:59:59.7564392Z INFO : Suppressing feedback: 0
2018-08-02T10:59:59.7564392Z INFO : Dump feedback to disk: 0
2018-08-02T10:59:59.7574392Z INFO : Register only: 0
2018-08-02T10:59:59.7574392Z INFO : Trail logging: 0
2018-08-02T10:59:59.7574392Z INFO : Command-line logging: 0
2018-08-02T10:59:59.7574392Z INFO : Bypassing competitor removal: 0
2018-08-02T10:59:59.7574392Z INFO : CRT catalog: --
2018-08-02T10:59:59.7584392Z INFO : Language: --
2018-08-02T10:59:59.7584392Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20180802_105959.log
2018-08-02T10:59:59.7584392Z INFO : User: --
2018-08-02T10:59:59.7584392Z INFO : Group: --
2018-08-02T10:59:59.7594392Z INFO : Quiet: 0
2018-08-02T10:59:59.7594392Z INFO : Virtual appliance: 0
2018-08-02T10:59:59.7594392Z INFO : Proxy address: --
2018-08-02T10:59:59.7594392Z INFO : Proxy user: --
2018-08-02T10:59:59.7594392Z INFO : Overriding computer name: --
2018-08-02T10:59:59.7604392Z INFO : Overriding computer description: --
2018-08-02T10:59:59.7604392Z INFO : Overriding domain: --
2018-08-02T10:59:59.7604392Z INFO : Disable proxy detection: 0
2018-08-02T10:59:59.7604392Z INFO : Customer Token Specified: d824106e-fe8b-4074-9c4d-5829095d5737
2018-08-02T10:59:59.7614392Z INFO : Products: all
2018-08-02T10:59:59.7614392Z INFO : Pipe write handle: 1148
2018-08-02T10:59:59.7614392Z INFO : MCS Certificates Folder: 0
2018-08-02T10:59:59.7614392Z INFO : MCS Customer Id: 7b6c3e25-9c9c-f4cf-ea42-c196b152cd15
2018-08-02T10:59:59.7624392Z INFO : Partner Id: --
2018-08-02T10:59:59.7624392Z INFO : Customer Estate Id: --
2018-08-02T10:59:59.7624392Z INFO : ---
2018-08-02T10:59:59.7644392Z INFO : User name: Administrator
2018-08-02T10:59:59.7644392Z INFO : GetUserNameEx/NameDnsDomain: The user name is not available in the specified format. Assuming non-Domain computer.
2018-08-02T10:59:59.7824392Z INFO : User profile loaded
2018-08-02T10:59:59.7824392Z INFO : Model::server value changed to: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-08-02T10:59:59.7824392Z INFO : Model::messageRelays value changed to be size: 0
2018-08-02T10:59:59.7834392Z INFO : Model::user value changed to:
2018-08-02T10:59:59.7834392Z INFO : Model::group value changed to:
2018-08-02T10:59:59.7834392Z INFO : Model::parentPid value changed to: 4036
2018-08-02T10:59:59.7834392Z INFO : Model::products changed to: all
2018-08-02T10:59:59.7844392Z INFO : Model::customer token value changed to: d824106e-fe8b-4074-9c4d-5829095d5737
2018-08-02T10:59:59.7844392Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-08-02T10:59:59.7844392Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-08-02T10:59:59.7854392Z INFO : Model:: MCS customer id value changed to: 7b6c3e25-9c9c-f4cf-ea42-c196b152cd15
2018-08-02T10:59:59.7864392Z INFO : Beginning command definition.
2018-08-02T10:59:59.7864392Z INFO : Adding competitor detection command.
2018-08-02T10:59:59.7874392Z INFO : Adding command to register with Sophos cloud.
2018-08-02T10:59:59.7874392Z INFO : Adding command to download product suite.
2018-08-02T10:59:59.7874392Z INFO : Adding commands to uninstall existing products.
2018-08-02T10:59:59.7884392Z INFO : Adding command to retrieve policy.
2018-08-02T10:59:59.7884392Z INFO : Adding command to prepare for installation.
2018-08-02T10:59:59.7884392Z INFO : Adding command to install Sophos cloud.
2018-08-02T10:59:59.7884392Z INFO : Adding command to persist installation and download status.
2018-08-02T10:59:59.7894392Z INFO : Command definition complete.
2018-08-02T10:59:59.7894392Z INFO : Stage 1 version:1.1.19.0
2018-08-02T10:59:59.7894392Z INFO : Stage 2 version:1.4.24
2018-08-02T10:59:59.7904392Z INFO : OS version: 6.1.7601.
2018-08-02T10:59:59.7904392Z INFO : Service pack: 1.0.
2018-08-02T10:59:59.7904392Z INFO : System Language: 1033.
2018-08-02T10:59:59.7904392Z INFO : User Language: 1033.
2018-08-02T10:59:59.7914392Z INFO : 64 bit: yes.
2018-08-02T10:59:59.7914392Z INFO : FindMainWindow: pid=4036
2018-08-02T10:59:59.7914392Z INFO : Found window for process
2018-08-02T10:59:59.7914392Z INFO : Window is main window of process
2018-08-02T10:59:59.7914392Z INFO : ::EnumWindows stopped early; window found
2018-08-02T10:59:59.7924392Z INFO : _bestHandle=0003038A
2018-08-02T11:00:00.2134392Z INFO : Running System Property Check: VerifyTrust ...
2018-08-02T11:00:00.2684392Z INFO : System Property Check: VerifyTrust - PASSED
2018-08-02T11:00:00.3184392Z INFO : Running System Property Check: HostnameLength ...
2018-08-02T11:00:00.3204392Z INFO : Initialized Winsock subsystem
2018-08-02T11:00:00.3264392Z INFO : Valid hostname length
2018-08-02T11:00:00.3284392Z INFO : System Property Check: HostnameLength - PASSED
2018-08-02T11:00:00.3784392Z INFO : Running System Property Check: GroupNameLength ...
2018-08-02T11:00:00.3794392Z INFO : System Property Check: GroupNameLength - PASSED
2018-08-02T11:00:00.4304392Z INFO : Running System Property Check: IsAdministrator ...
2018-08-02T11:00:00.4304392Z INFO : System Property Check: IsAdministrator - PASSED
2018-08-02T11:00:00.4814392Z INFO : Running System Property Check: PendingReboots ...
2018-08-02T11:00:00.4824392Z INFO : System Property Check: PendingReboots - PASSED
2018-08-02T11:00:00.5334392Z INFO : Running System Property Check: PrimaryDriveSpace ...
2018-08-02T11:00:00.5344392Z INFO : Enough space: 66659 Mb
2018-08-02T11:00:00.5354392Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2018-08-02T11:00:00.5854392Z INFO : Running System Property Check: MsXml ...
2018-08-02T11:00:00.5984392Z INFO : System Property Check: MsXml - PASSED
2018-08-02T11:00:00.6494392Z INFO : Running System Property Check: NotFirewall ...
2018-08-02T11:00:00.6504392Z INFO : System Property Check: NotFirewall - PASSED
2018-08-02T11:00:00.7014392Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2018-08-02T11:00:00.7024392Z INFO : No HitmanPro.Alert Installed
2018-08-02T11:00:00.7034392Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2018-08-02T11:00:00.7534392Z INFO : Running System Property Check: NotInvincea ...
2018-08-02T11:00:00.7544392Z INFO : System Property Check: NotInvincea - PASSED
2018-08-02T11:00:00.8054392Z INFO : Running System Property Check: NotMessageRelay ...
2018-08-02T11:00:00.8064392Z INFO : RMS is not installed on the endpoint
2018-08-02T11:00:00.8074392Z INFO : System Property Check: NotMessageRelay - PASSED
2018-08-02T11:00:00.8574392Z INFO : Running System Property Check: NotNac ...
2018-08-02T11:00:00.8584392Z INFO : System Property Check: NotNac - PASSED
2018-08-02T11:00:00.9094392Z INFO : Running System Property Check: NotPatch ...
2018-08-02T11:00:00.9104392Z INFO : System Property Check: NotPatch - PASSED
2018-08-02T11:00:00.9614392Z INFO : Running System Property Check: NotPureMessageDomino ...
2018-08-02T11:00:00.9624392Z INFO : System Property Check: NotPureMessageDomino - PASSED
2018-08-02T11:00:01.0134392Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2018-08-02T11:00:01.0144392Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2018-08-02T11:00:01.0654392Z INFO : Running System Property Check: NotSharePoint ...
2018-08-02T11:00:01.0664392Z INFO : System Property Check: NotSharePoint - PASSED
2018-08-02T11:00:01.1174392Z INFO : Running System Property Check: NotSecServer ...
2018-08-02T11:00:01.1184392Z INFO : System Property Check: NotSecServer - PASSED
2018-08-02T11:00:01.1694392Z INFO : Running System Property Check: NotSum ...
2018-08-02T11:00:01.1704392Z INFO : System Property Check: NotSum - PASSED
2018-08-02T11:00:01.2214392Z INFO : Running System Property Check: NotTamperProtected ...
2018-08-02T11:00:01.2224392Z INFO : Sophos Endpoint Defense is not installed
2018-08-02T11:00:01.2234392Z INFO : System Property Check: NotTamperProtected - PASSED
2018-08-02T11:00:01.2734392Z INFO : Running System Property Check: RAMSize ...
2018-08-02T11:00:01.2744392Z INFO : System Property Check: RAMSize - PASSED
2018-08-02T11:00:01.3244392Z INFO : Running System Property Check: SupportedOS ...
2018-08-02T11:00:01.3254392Z INFO : Running on workstation.
2018-08-02T11:00:01.3264392Z INFO : System Property Check: SupportedOS - PASSED
2018-08-02T11:00:01.3764392Z INFO : Running System Property Check: ValidTempDirectory ...
2018-08-02T11:00:01.3774392Z INFO : Temp folder exists.
2018-08-02T11:00:01.3784392Z INFO : System Property Check: ValidTempDirectory - PASSED
2018-08-02T11:00:01.4284392Z INFO : Running System Property Check: ValidServer ...
2018-08-02T11:00:01.4294392Z INFO : System Property Check: ValidServer - PASSED
2018-08-02T11:00:01.4794392Z INFO : Running System Property Check: ValidDeploymentInfo ...
2018-08-02T11:00:01.4814392Z INFO : Current Time: 2018-08-02T11:00:01.480000
2018-08-02T11:00:01.4834392Z INFO : This computer is part of the domain madhead
2018-08-02T11:00:01.4844392Z INFO : Domain Name: madhead
2018-08-02T11:00:01.4844392Z INFO : Computer Name: MHHKE46A
2018-08-02T11:00:01.4854392Z INFO : Computer Description is not available.
2018-08-02T11:00:01.4864392Z INFO : Operating System: WIN7
2018-08-02T11:00:01.4874392Z INFO : ProductType: 48
2018-08-02T11:00:01.4924392Z INFO : Last logged on user was: MHHKE46A\\Administrator
2018-08-02T11:00:01.5064392Z INFO : Fully Qualified Domain Name: MHHKE46A.ad.madhead.com
2018-08-02T11:00:01.5074392Z INFO : Processor architecture: x64
2018-08-02T11:00:01.5084392Z INFO : OS Major Version: 6 and OS Minor Version: 1
2018-08-02T11:00:01.5084392Z INFO : Friendly OS Name: WIN7
2018-08-02T11:00:01.5094392Z INFO : Is server?: 0
2018-08-02T11:00:01.5134392Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info
2018-08-02T11:00:01.5274392Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-08-02T11:00:01.5284392Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-08-02T11:00:01.5294392Z INFO : Set security protocol: 00000800
2018-08-02T11:00:01.5294392Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-08-02T11:00:01.5314392Z INFO : Sending request for connection confirmation through potential proxy
2018-08-02T11:00:01.5324392Z INFO : Request content size: 0
2018-08-02T11:00:02.1184392Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-08-02T11:00:02.1234392Z INFO : Certificate check succeeded
2018-08-02T11:00:02.1254392Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-08-02T11:00:02.3064392Z INFO : Response status code: 200
2018-08-02T11:00:02.3074392Z INFO : Response data size: 168
2018-08-02T11:00:02.3084392Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-08-02T11:00:02.3094392Z INFO : Request content size: 1028
2018-08-02T11:00:02.3104392Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-08-02T11:00:02.3144392Z INFO : Certificate check succeeded
2018-08-02T11:00:02.3154392Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-08-02T11:00:02.5114392Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-08-02T11:00:02.5154392Z INFO : Certificate check succeeded
2018-08-02T11:00:02.5164392Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-08-02T11:00:02.5174392Z INFO : Response status code: 200
2018-08-02T11:00:02.5184392Z INFO : Response data size: 403
2018-08-02T11:00:02.5194392Z INFO : Parsing message received for deployment token: {"registrationToken":"eee1e673e9882aaaf8d88ce31aae395b61e97cabbfdfb93081b79646c4c5c0ef","products":[{"product":"INTERCEPT","reasons":["UNLICENSED"],"supported":false},{"product":"ENDPOINT_ADVANCED","reasons":[],"supported":true},{"product":"DEVICE_ENCRYPTION","reasons":["UNSUPPORTED_OS_VERSION","UNLICENSED"],"supported":false},{"product":"FILE_ENCRYPTION","reasons":["UNLICENSED"],"supported":false}]}
2018-08-02T11:00:02.5204392Z INFO : Model::token value changed to: eee1e673e9882aaaf8d88ce31aae395b61e97cabbfdfb93081b79646c4c5c0ef
2018-08-02T11:00:02.5214392Z INFO : Licenses available: ENDPOINT_ADVANCED
2018-08-02T11:00:02.5714392Z INFO : Running System Property Check: InstallationInProgress ...
2018-08-02T11:00:02.5724392Z INFO : System Property Check: InstallationInProgress - PASSED
2018-08-02T11:00:02.6224392Z INFO : Running System Property Check: SafeGuardEncryption ...
2018-08-02T11:00:02.6234392Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2018-08-02T11:00:02.6244392Z INFO : Product is not installed
2018-08-02T11:00:02.6254392Z INFO : Entered installedProductCode, upgradeCode={C48CCEDE-A264-411F-AB82-BC9D67B8344B}
2018-08-02T11:00:02.6264392Z INFO : Product is not installed
2018-08-02T11:00:02.6264392Z INFO : licensesContainFeature(FILE_ENCRYPTION): false
2018-08-02T11:00:02.6274392Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2018-08-02T11:00:02.6284392Z INFO : System Property Check: SafeGuardEncryption - PASSED
2018-08-02T11:00:06.1594392Z INFO : Starting installation process.
2018-08-02T11:00:06.1634392Z INFO : About to execute command: CompetitorDetector
2018-08-02T11:00:06.1714392Z ERROR : Controller::Install failed: Could not connect. Error code = 0x80070433\n
2018-08-02T11:00:35.3634392Z INFO : Cleaning up extracted files
2018-08-02T11:00:35.3944392Z ERROR : Exception: ReadFile failed: 109



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Parents
  • 0

    Hello IT Admin27,

    Was Sophos previously installed on the machine?Can you try installing it off network (on a wifi guest or similar?) 

    Is there any third party AV installed?
    Also, is Windows Firewall service healthy and running?

    For further analysis, please collect the full SDU logs and DM them to me.

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

  • 0 in reply to Barb@Sophos

    Background:

    before I install the Sophos Central, I have installed the Sophos Endpoint by Sophos Enterprise console.

    And I uninstalled the Sophos Endpoint following the Sophos website completely,

    When I review the "avremove.log", it is alert:" Removal of Microsoft Security Client version 4.5.x, 4.8.0204.0 failed"

    So, I have removed Microsoft Security Essentials by Windows Registry 

     

    Install the Sophos Central Cloud

    When I execute the SophosSetup.exe, and Press[install] button. Then, the Sophos installer has stopped working.

    The SDU log will DM them to you

     

     

     

  • 0 in reply to IT Admin27

    Hello IT Admin27,

    I reviewed the logs and noticed that the Competitor removal entry is from April, was that the time when you deleted the registry key?  

    13 Apr 2018 13:38:20 Info: Starting removal of Microsoft Security Client version 4.5.x, 4.8.0204.0
    13 Apr 2018 13:38:20 Info: Creating new process C:\Windows\system32\\MsiExec.exe /X {D9FCBAAE-DB72-488B-96D0-0AA3C892C0D6} /q REBOOT=ReallySuppress
    13 Apr 2018 13:39:29 Info: Removal process ended normally: exit code 1603
    13 Apr 2018 13:39:29 Failure: Removal of Microsoft Security Client version 4.5.x, 4.8.0204.0 failed
    13 Apr 2018 13:39:29 Failure: Return code 1603

    Please ensure that there are no leftovers for Ms Essentials on the system  (you may need to use a Microsoft tool to fully remove Microsoft essentials).

    Did you get a chance to check if the Windows Firewall service was up and running?

    You could also try running the installer using the parameter to ignore CRT:
    No Competitor Removal    --nocompetitorremoval    Does not attempt to automatically remove competitors.

    Please find the details below:
    Sophos Central Endpoint: Installer command line options

    Let me know if that makes a difference.

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

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  • 0 in reply to IT Admin27

    Hello IT Admin27,

    I reviewed the logs and noticed that the Competitor removal entry is from April, was that the time when you deleted the registry key?  

    13 Apr 2018 13:38:20 Info: Starting removal of Microsoft Security Client version 4.5.x, 4.8.0204.0
    13 Apr 2018 13:38:20 Info: Creating new process C:\Windows\system32\\MsiExec.exe /X {D9FCBAAE-DB72-488B-96D0-0AA3C892C0D6} /q REBOOT=ReallySuppress
    13 Apr 2018 13:39:29 Info: Removal process ended normally: exit code 1603
    13 Apr 2018 13:39:29 Failure: Removal of Microsoft Security Client version 4.5.x, 4.8.0204.0 failed
    13 Apr 2018 13:39:29 Failure: Return code 1603

    Please ensure that there are no leftovers for Ms Essentials on the system  (you may need to use a Microsoft tool to fully remove Microsoft essentials).

    Did you get a chance to check if the Windows Firewall service was up and running?

    You could also try running the installer using the parameter to ignore CRT:
    No Competitor Removal    --nocompetitorremoval    Does not attempt to automatically remove competitors.

    Please find the details below:
    Sophos Central Endpoint: Installer command line options

    Let me know if that makes a difference.

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

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