Being repeatedly logged out of Sophos Central

Hello Chris,

I do not know of a timeout setting for how long until you're logged out, but I noticed it's usually about 5-10 minutes before I have to log back in.

The timeout is super short. Until there is an official fix, here is a creative workaround using a Google Chrome plug-in:

1. Download and install the "staying alive" plug-in from the Chrome Web Store - https://chrome.google.com/webstore/detail/staying-alive-for-google/lhobbakbeomfcgjallalccfhfcgleinm?hl=en-US

2. Configure a rule with the URL: https://cloud.sophos.com/manage/partner

3. Log into Sophos Central and enjoy not being booted when inactive! You should see a numbered icon on the address bar when active 

Hi Daniel

Thanks for that; I'll give that a try.

Not exactly ideal to be having to doing that... in fact its probably scoring a massive security own goal as by having such a short timeout period and thus forcing users to find a solution like that of programmatically keeps the session alive in this way then your leaving effectively inactive sessions live and never timing out!

Chris 

I agree with your points and that its not ideal. No warranties! :)

Hope that helps you out.

Danny

If that works then I will be really overjoyed... lets just say that we have been trying to migrate our largest customer over from Enterprise Console for the last week and my fist has nearly ended up through my monitor on more than one occasions as its not even like it is a quick and easy process to log back in as a partner and get back to where you were.

Its a real shame that Intercept X and Heartbeat can't work with Enterprise Console... in fact it is slightly ironic that that it seem the only thing that basically they can't co-exist with is Sophos's own on premise product!!!

No problem, with the solution as instructed, I don't get kicked out of the partner portal. The client admin session may time out, but I just browse back to the partner portal to launch again. You may need to add another rule for the client admin side, just FYI (I'm content with just the parter portal not timing out). 

Central is the future... albeit a rocky start, it keeps getting better with every update. Hang in there! 

Danny

Hi Chris Haydon,

For security purposes - all Central Dashboards have an automatic logout/timeout after 60 minutes - though some dashboards will do this after 60 minutes of inactivity, and others will be auto logged out after 60 minutes regardless of activity. Check this KBA Enterprise/Central/Partner Dashboards: Expected auto logout behavior for more details.

This is interesting, as I've been seeing logouts of as little time as 15 minutes, not 60.  It seems to be completely random.  60 minutes isn't really ideal either, but it's a lot better than 15 minutes.

The one thing that really irritates me is when I'm updating a record and discover when I hit the Save button that I've been logged out and have to do it over again, which usually means that I have to log in again at the main screen and then have to work my way back to the specific user screen, rather than re-log in and stay at the same screen.

Hi,

Is the option for admins to configure logout time in the works perhaps?

Regards,

JT

Hi JerzyT 

 Currently, we do not have any separate option to change the logout time. I would request you to vote the existing feature request.

Sophos central - Change timeout time on console