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MFA - Emails not being sent

Hi,

Anyone else having issues getting emails when using email option in MFA?

For the second time since its release, its stopped working. I raised a ticket the first with support who said they had fixed it, but couldn't tell me how. Now its not working again.

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0 Gowtham Mani over 6 years ago

Hi Lance,

Can you please confirm if you are still facing the issue? It is an automated email verification request from Sophos Cloud (do-not-reply@central.sophos.com). Please make sure to check if you have received the email and if they are moved to spam or blocked by the filter.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 LRB over 6 years ago in reply to Gowtham Mani

Hi Gowtham,

Any furthe assistance your can provide here? Still no emails being by Sophos when requesting a security code. I am getting the other normal Sophos alerts, so no issues on our side here.

The support team seem to have no idea and sent me the PIN reset KB about 5 times now, despite me advising its got nothing to do with that.
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0 Gowtham Mani over 6 years ago in reply to LRB

Hi Lance,

Please send an email to " customercare@sophos.com " so that they can check if anything needs to sorted on our end.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 6 years ago in reply to LRB

Hi Lance,

Please send an email to " customercare@sophos.com " so that they can check if anything needs to sorted on our end.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
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