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MFA - Emails not being sent

LRB

Hi, 

Anyone else having issues getting emails when using email option in MFA?

For the second time since its release, its stopped working. I raised a ticket the first with support who said they had fixed it, but couldn't tell me how. Now its not working again. 

 

 

 

 



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  • 0

    Hi Lance,

    Can you please confirm if you are still facing the issue? It is an automated email verification request from Sophos Cloud (do-not-reply@central.sophos.com). Please make sure to check if you have received the email and if they are moved to spam or blocked by the filter.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi Gowtham,

     

    Any furthe assistance your can provide here? Still no emails being by Sophos when requesting a security code. I am getting the other normal Sophos alerts, so no issues on our side here.

    The support team seem to have no idea and sent me the PIN reset KB about 5 times now, despite me advising its got nothing to do with that.

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  • 0 in reply to Gowtham Mani

    Hi Gowtham,

     

    Any furthe assistance your can provide here? Still no emails being by Sophos when requesting a security code. I am getting the other normal Sophos alerts, so no issues on our side here.

    The support team seem to have no idea and sent me the PIN reset KB about 5 times now, despite me advising its got nothing to do with that.

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