Full Disk Access Prompt

Hi Marc,

Thanks for getting in touch, and sorry you're having troubles.

In order to know what's going on on your system would you be able to provide us with an SDU? We'll be able to analyze the logs and find out if there's action you need to take or a potential issue with the software.

To upload an SDU automatically, please:

• Go into Central, find the device, and click "more actions > Diagnose" 
• Once the SDU is uploaded, post the file name here so we can extract it and take a look

Thanks so much.

Hi Marc,

Thanks for getting in touch, and sorry you're having troubles.

In order to know what's going on on your system would you be able to provide us with an SDU? We'll be able to analyze the logs and find out if there's action you need to take or a potential issue with the software.

To upload an SDU automatically, please:

• Go into Central, find the device, and click "more actions > Diagnose" 
• Once the SDU is uploaded, post the file name here so we can extract it and take a look

Thanks so much.

Hi David,

we are having the same issues, we did set all permissions via MDM, but the Full Disk Access pop-up is still coming up on Big Sur.

This is peculiar, I'm sorry you're struggling with this. If you could upload an SDU (directions in the above post) we'll get an engineer to look into what could be causing it.

Hi David, just did it. The file name is 48253d1b-1d79-54ef-3827-8174483f799c_2021-01-20-16-14-56.zip

mac27_20210120_103333_SDU.zip

Great, thank you. It'll take a short while for it to be available in our system but I'll get someone to take a look as soon as it arrives.

this has become wide spread on all Macs who recieved the EA

in the case of a MDM deployment, could you please provide the content of the following file

"/LibraryApplication Support/com.apple.TCC/MDMOverrides.plist"

thanks

Frank

Hi Marc Puhala, it looks like you may have ran the SDU manually so it didn't get uploaded to our system. Please use the diagnose button in Central or if you prefer you could upload your SDU to DropBox or OneDrive or another file sharing system.

In addition, we'd be interested in the contents of the following file:

 "/LibraryApplication Support/com.apple.TCC/MDMOverrides.plist"

Thanks

Hi Marc,

We're keen to investigate this issue. If you're able to run the SDU from within Central or upload the archive and the MDMOverrides.plist to your favourite file sharing system we'll get an engineer to take a look at it right away.