Full Disk Access Prompt

Question

Hello, 
 
 I have several users running the EAP who are recieving a prompt requesting full disk access. The prompt is consistant even after following the steps to do so. I have seen several other discussions on this topic but no resolution listed. 
 What do I need to do to stop the prompt?

David Lancaster · Answer

Hi Marc, 
 Thanks for getting in touch, and sorry you're having troubles. 
 In order to know what's going on on your system would you be able to provide us with an SDU? We'll be able to analyze the logs and find out if there's action you need to take or a potential issue with the software. 
 To upload an SDU automatically, please: 
 
 Go into Central, find the device, and click "more actions > Diagnose" 
 Once the SDU is uploaded, post the file name here so we can extract it and take a look 
 
 Thanks so much.

frankfenn · Answer

in the case of a MDM deployment, could you please provide the content of the following file 
 "/LibraryApplication Support/com.apple.TCC/MDMOverrides.plist" 
 thanks 
 Frank

David Lancaster · Answer

Hi Marc, 
 We're keen to investigate this issue. If you're able to run the SDU from within Central or upload the archive and the MDMOverrides.plist to your favourite file sharing system we'll get an engineer to take a look at it right away.

Full Disk Access Prompt

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