I have several users running the EAP who are recieving a prompt requesting full disk access. The prompt is consistant even after following the steps to do so. I have seen several other discussions on this topic but no resolution listed.
What do I need to do to stop the prompt?
Thanks for getting in touch, and sorry you're having troubles.
In order to know what's going on on your system would you be able to provide us with an SDU? We'll be able to analyze the logs…
In order to know what's going on on your system would you be able to provide us with an SDU? We'll be able to analyze the logs and find out if there's action you need to take or a potential issue with the software.
To upload an SDU automatically, please:
Thanks so much.
we are having the same issues, we did set all permissions via MDM, but the Full Disk Access pop-up is still coming up on Big Sur.
This is peculiar, I'm sorry you're struggling with this. If you could upload an SDU (directions in the above post) we'll get an engineer to look into what could be causing it.
Hi David, just did it. The file name is 48253d1b-1d79-54ef-3827-8174483f799c_2021-01-20-16-14-56.zip
Great, thank you. It'll take a short while for it to be available in our system but I'll get someone to take a look as soon as it arrives.
this has become wide spread on all Macs who recieved the EA
in the case of a MDM deployment, could you please provide the content of the following file
Hi Marc Puhala, it looks like you may have ran the SDU manually so it didn't get uploaded to our system. Please use the diagnose button in Central or if you prefer you could upload your SDU to DropBox or OneDrive or another file sharing system.
In addition, we'd be interested in the contents of the following file: