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I can't uninstall Sophos 9.5.2 using the Remove Sophos Anti-virus. I get a message saying, "The removal failed. The software was not successfully removed."

Philip Johnston

I have a Macbook Pro running El Capitan (OS 10.11.6) with Sophos 9.5.2. I can't successfully update Sophos. I keep getting a message, "Could not contact primary server. URL Error: 18 January 2017 22:48. Now I'm trying to uninstall Sophos 9.5.2 so I can reinstall a newer, perhaps uncorrupted version. This is a ridiculous conundrum that is unacceptable. Please help get me out of this maze.

Remove Sophos Anti-virus.tiffSophos AutoUpdate Status.tiff



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