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Web Protection blocking website

Laststarfighter

Hi 

i have the Sophos 9.x installed on my mac, with block access to malicious sites set to 'on' under Web Protection.

What I've noticed is that the website www.whitepages.com.au seems to be blocked from loading.

This has been happening for months and I always thought it was an issue with my mac. Other macs in the household don't have Sophos installed and can access the site fine.

If I add the site to the allowed websites it stll won't load.

If I set block access to malicious sites set to 'off' it will load as per normal.

www.whitepages.com.au is a legitimate website, I'm not sure why it is getting blocked. Or why when I add it as an allowed site it still won't load?

Cheers

LS

:1017561


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  • 0

    Just Safari right?  Chrome and Firefox are OK?

    whitepages_au.gif

    :1017565

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0
    Hi Ruckus

    I only have Safari installed.

    I should add that I've had block malicious downloads to 'off'.

    Cheers
    LS
    :1017571
  • 0
    Laststarfighter wrote:

    I should add that I've had block malicious downloads to 'off'.

    So just the one Web Protection options has to be disabled?  My testing shows both options have to be disabled.  Can you confirm?

    :1017581

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    I had the very same issue and it applied to both Chrome and Safari.   After numerous efforts including redoing my whole network (really confused as my other Apple on the same wireless network running Windows had no issues) I finally shut down Shophos and the websites that wouldn't work before work perfectly now.  (I had tried to shut down Sophos in the Activity Monitor first and learned it just starts right back up almost immediately)   

    Try shutting down Sophos and I bet it cures your ills.   

    :1017587
  • 0

    Hi Ruckus

    From what I can tell and have tested, yes just one of the options have to be disabled for it not to work.

    :1017619
  • 0

    Very odd.  You only have to switch off one option to resolve the issue, I have tested and have to switch off both Web Protection options, and to cap it all our development team can't recreate the problem. :smileyfrustrated:

    Still it has been raised to be investigated.  I'll get back to you if we need anything further.  Thanks.

    :1017625

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Have you come up with a solution for this?  I have the same problem.  2 days ago, for no apparent reason, most but not all web sites are blocked.  The same sites are blocked in Safari and Firefox.  I am running snow leopard.  For me, I have to turn off both of the options under "web protection" to solve the problem but I would like to turn them back on.   

    :1017695
  • 0

    www.whitepages.com.au makes a lookup to:
       http://medrx.sensis.com.au/online.php

    That url returns a 'HTTP 204 (No Content) response', and includes both a 'Content-Length; 21' field, and the body 'extraAdCallInfo = '';'

    According to the spec, 204 responses MUST NOT contain a body.  Other browsers know this; unfortunately it appears Safari does not.  For example curl reports:

      * Excess found in a non pipelined read: excess = 21 url = /online.php (zero-length body)
      * Closing connection #0

    We will be including a fix in a future update which re-writes the request so that Safari will no longer expect a body for 204 responses.

    :1017729
  • 0

    Hi there, I totally agree with Mannasse. You should try shutting off sophos. Click here.

    :1020708
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