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sophos quit unexpectedly during scan

I tried to run a scan of my computer with sophos 3x and each time it got to 90% and then told me it "quit unexpectedly". How can I get it to scan my whole computer?

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0 SebasT over 8 years ago

Does it get to a certain amount of files before quitting out on you(e.g: 40000/50000)?
Ive noticed the same issue with Sophos Home
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0 SylviaMatas over 8 years ago in reply to SebasT

yes but i dont know the exact numbers. do you know a solution for this?
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0 SebasT over 8 years ago in reply to SylviaMatas

at the moment, no
i already sent a support email with a staff member

ill reply back when i get a response back
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0 SebasT over 8 years ago in reply to SylviaMatas

Are you able to reproduce the problem if you were to do another full system scan?
If so, do you receive the same message?
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0 SylviaMatas over 8 years ago in reply to SebasT

i tried to scan 3x and the same thing happened each time.
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0 SebasT over 8 years ago in reply to SylviaMatas

Alright thanks
Ill be sure to report it to Sophos Support
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0 DDay over 8 years ago in reply to SebasT

Hi...New to the support pages.

Just thought I'd let you know that I have recently had the same issue "quit unexpectedly" after an almost a complete scan.

My guess is it's due to a recent update as I've used the scan many times before & it worked fine & this problem just started over the last week or so after updating the product.

If it matters I'm running Mavericks OSX 10.9.5 (not upgrading that because of an audio editor I use that isn't fully supported above Mavericks)
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