macOS Sierra 10.12 update failures?

have the same problem

HI Guys ,

Please follow the Follow the Guide to Install Endpoint via the Guide provided below for MAC OS Sierra 10.12

6683.SOPHOS Sierra MAC.pdf

Thanks and Regards 
Aditya Patel | Network and Security Engineer.

Hi Aditya,

I followed the instructions you provided, which allows me to install Sophos Home for Mac OS X 10.12, however, I am not able to receive updates from the software. I receive the following error message when trying to run updates on Sophos Home: "Sophos AutoUpdate daemon cannot update at this time." Is there any way to update this part of the software?

Hi Aditya,

I followed the instructions you provided, which allows me to install Sophos Home for Mac OS X 10.12, however, I am not able to receive updates from the software. I receive the following error message when trying to run updates on Sophos Home: "Sophos AutoUpdate daemon cannot update at this time." Is there any way to update this part of the software?

HI Kyle ,

Could you check two things ,

[1]. Check if the "SophosAutoUpdate.app" is located in "Incompatible Software". If it is then you would need to relocate to /library/Sophos Anti-virus/ . 

[2]. Enable IPv4 and IPv6

I would advise to check the 1st Step its most likely the issue as of Now the Mac OS 10.12 is Beta version and so it may not match the compatible listings.

To know more about the "incompatible Software " please refer the link below .

https://www.cnet.com/news/what-is-the-incompatible-software-folder/

https://support.apple.com/en-in/HT201861

Thanks and Regards 

Aditya Patel | Network and Security Engineer.