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anit-virus not running/LoadVirusData failed

sinkleaf

After having a pop-up window appeared on my Mac OSX 10.7.5 indicating "Sophos Anti-Virus Error/Sophos Anti-Virus is not running", I updated just in case (now Home Edition 9.2.2, Threat Detection Engine 3.55.0, Threat Data 5.07)) and tried doing a scan.  Almost immediately (i.e., not nearly long enough for a real scan) the report was "No Threats Found/Issues Detected".

SCAN LOG showed this:

Immediate scan started at 2014-10-24 20:22:01 -0600

New volume detected at /
Unable to initialize threat detection engine: virus data missing or unusable.

Immediate scan aborted at 2014-10-24 20:22:01 -0600.

ALL MESSAGES showed a continuous repeat of this sequence:

10/24/14 8:00:07.781 PM com.apple.launchd: (com.sophos.scan) Throttling respawn: Will start in 9 seconds
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck[554]) Exited with code: 22
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
10/24/14 8:00:11.997 PM SophosServiceManager: [SMEServiceManager.m:776] Could not determine the PID of the requested job label:com.sophos.scan
10/24/14 8:00:12.061 PM com.apple.bsd.launchdadd: com.sophos.scan: Already loaded
10/24/14 8:00:16.812 PM scanserver: [main.m:119] server started!
10/24/14 8:00:17.863 PM scanserver: [SMESAVI.m:1163] ic_savi_reset: LoadVirusData failed: 0x80040220
10/24/14 8:00:17.863 PM scanserver: [SMEScanOperation.m:115] SAVI initialization failed
10/24/14 8:00:17.863 PM scanserver: [SMEPoolManager.m:139] worker init failed... shutting down
10/24/14 8:00:17.863 PM scanserver: [main.m:141] Scan server shutting down...

Anyone else have this problem?

:1019677


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  • 0

    There are a couple of recent posts on here about this.  I've asked our development team to have a look into the error.

    :1019711

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  • 0

    I have the same issue, here is my messages 

    Sophos Anti-Virus
    Version du produit : 9.2.2
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.

    Contrôle du nom : "Scan Local Drives"
    Contrôle des éléments :
    Configuration :
    Contrôler dans les archives et les fichiers compressés : Oui
    Nettoyer automatiquement les menaces : Oui
    Action sur les fichiers infectés : Déplacer dans le dossier sur le chemin "/Users/Shared/Infected/"
    Live Protection enabled: Oui

    Contrôle démarré à 2014-11-08 10:50:43 -0500

    New volume detected at /
    Unable to initialize threat detection engine: virus data missing or unusable.

    Contrôle arrêté à 2014-11-08 10:50:43 -0500.

    I have rebooted my mac with PRAM and SMC Reset, but nothing changed, still the same error messages.  

    I am running lastest Yosemite version on a macbook pro retina 13.   

    :1019831
  • 0

    I have the same problem as Sinkleaf. I am running OSX 10.9.5 on a MacBook Air (4 GB RAM).

    My version of SAV is: Home Edition version 9.2.2, Threat detection engine: 3.55.0, Threat data 5:07

    First noticed the issue when the error message that SAV stopped working popped up. Tried manual update, which seemed to complete normally.

    Attempts to scan my hard drive ran suspiciously fast and reported "no threat detected" but "issues encountered"

    Logfile shows currently repeated instances of the following

    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue

    Appreciate any help in resolving this issue.

    :1019841
  • 0

    I am running 10.6.8 on Macbook Pro.

    New volume detected at /
    Unable to initialize threat detection engine: virus data missing or unusable.

    The "S" is greyed out and I can't get it started.

    :1019936
  • 0

    Experiencing the same problem!

    "S" is greyed out and can't get it working. Tried restarting, updating, preferences, manual scan etc. etc., it all fails...

    Running OS X 10.9.5 on Mac Pro

    Sophos Anti-Virus
    Product version: 9.2.2
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.
    Scan name: "Scan Local Drives"
    Scan items:
    Configuration:
    Scan inside archives and compressed files: Yes
    Automatically clean up threats: No
    Action on infected files: Report only
    Live Protection enabled: No
    Scan started at 2014-12-02 12:25:01 -0500
    New volume detected at /
    Unable to initialize threat detection engine: virus data missing or unusable.
    Scan stopped at 2014-12-02 12:25:01 -0500.
     
    FYI, I have no 'New volume'.
     
    PLEASE, can someone from Sophos advise. THANK YOU!

    Excerpt from error log below:

    com.sophos.intercheck: Info: On-access scanner started at 01:29 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 02:30:14 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download started at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download completed at 02:30:27 02 December 2014
    com.sophos.autoupdate: Software is up-to-date at 02:30:28 02 December 2014
    com.sophos.autoupdate: Info: Checked primary server at 02:30 on 02 December 2014
    com.sophos.autoupdate:  Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 11:19:03 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download started at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download completed at 11:19:08 02 December 2014
    com.sophos.autoupdate: Update started at 11:19:08 02 December 2014
    com.sophos.autoupdate: Error: Could not update Sophos Anti-Virus at 11:43 on 02 December 2014
    com.sophos.autoupdate:  Update failed
    com.sophos.autoupdate:
    com.sophos.autoupdate: Sophos AutoUpdate
    com.sophos.autoupdate: Version 9.2.2
    com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: ic_worker_start: kext not found, attempting to load at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue

    :1019949
  • 0

    Ping...

    Any  update on this?  Seems pretty serious.  I'm having the same problem. ("Unable to initialize threat detection engine: virus data missing or unusable.")

    Related: i found this while trying to understad why the Sophos Shield had an X over it and was greyed out (maybe it's always greyed out - not sure).  Also found that the "on access" scan was off and could not be turned on.  Not sure I'm getting much benefit from Sophos at this point...

    :1019957
  • 0

    True enough...

    not getting any protection from Sophos at this point :(

    Has anyone tryed to un-install the Home edition, and start over with a fresh install? And does it remedy the problem?

    Sophos are you listening?

    I appreciate the unintrusive ways of your software, but if it is no longer working (for possibly a small reason we are not able to figure out...), I need to be looking elsewhere.

    Any advise much welcomed.

    :1019958
  • 0

    Yes!!! The routine in above link solved my problem :)

    Thank you Sandy!

    :1019965
  • 0

    Hi,

    This solution works, but I have to apply it every couple of days. The problem simply comes back, and when I apply the terminal solution, it goes away again... until it comes back a agin a day or so later.

    I use a MacBook (early 2013), latest version of Yosemite (10.10.1), Sophos home edition 9.2.2.

    Cheers,

    Frank

    :1020084
  • 0

    Same has happened on my Mac. I'm not techi at all so very worried that I no longer have Sophos protection.

    :1020098
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