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anit-virus not running/LoadVirusData failed

After having a pop-up window appeared on my Mac OSX 10.7.5 indicating "Sophos Anti-Virus Error/Sophos Anti-Virus is not running", I updated just in case (now Home Edition 9.2.2, Threat Detection Engine 3.55.0, Threat Data 5.07)) and tried doing a scan.  Almost immediately (i.e., not nearly long enough for a real scan) the report was "No Threats Found/Issues Detected".

SCAN LOG showed this:

Immediate scan started at 2014-10-24 20:22:01 -0600

New volume detected at /
Unable to initialize threat detection engine: virus data missing or unusable.

Immediate scan aborted at 2014-10-24 20:22:01 -0600.

ALL MESSAGES showed a continuous repeat of this sequence:

10/24/14 8:00:07.781 PM com.apple.launchd: (com.sophos.scan) Throttling respawn: Will start in 9 seconds
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck[554]) Exited with code: 22
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
10/24/14 8:00:11.997 PM SophosServiceManager: [SMEServiceManager.m:776] Could not determine the PID of the requested job label:com.sophos.scan
10/24/14 8:00:12.061 PM com.apple.bsd.launchdadd: com.sophos.scan: Already loaded
10/24/14 8:00:16.812 PM scanserver: [main.m:119] server started!
10/24/14 8:00:17.863 PM scanserver: [SMESAVI.m:1163] ic_savi_reset: LoadVirusData failed: 0x80040220
10/24/14 8:00:17.863 PM scanserver: [SMEScanOperation.m:115] SAVI initialization failed
10/24/14 8:00:17.863 PM scanserver: [SMEPoolManager.m:139] worker init failed... shutting down
10/24/14 8:00:17.863 PM scanserver: [main.m:141] Scan server shutting down...

Anyone else have this problem?

:1019677


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  • I have the same problem as Sinkleaf. I am running OSX 10.9.5 on a MacBook Air (4 GB RAM).

    My version of SAV is: Home Edition version 9.2.2, Threat detection engine: 3.55.0, Threat data 5:07

    First noticed the issue when the error message that SAV stopped working popped up. Tried manual update, which seemed to complete normally.

    Attempts to scan my hard drive ran suspiciously fast and reported "no threat detected" but "issues encountered"

    Logfile shows currently repeated instances of the following

    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue

    Appreciate any help in resolving this issue.

    :1019841
Reply
  • I have the same problem as Sinkleaf. I am running OSX 10.9.5 on a MacBook Air (4 GB RAM).

    My version of SAV is: Home Edition version 9.2.2, Threat detection engine: 3.55.0, Threat data 5:07

    First noticed the issue when the error message that SAV stopped working popped up. Tried manual update, which seemed to complete normally.

    Attempts to scan my hard drive ran suspiciously fast and reported "no threat detected" but "issues encountered"

    Logfile shows currently repeated instances of the following

    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info:    ic_worker_start: kext already loaded at 21:45 on 09 November 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error:    The main virus data file is missing
    com.sophos.intercheck:     Sophos Anti-Virus cannot continue

    Appreciate any help in resolving this issue.

    :1019841
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