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anit-virus not running/LoadVirusData failed

After having a pop-up window appeared on my Mac OSX 10.7.5 indicating "Sophos Anti-Virus Error/Sophos Anti-Virus is not running", I updated just in case (now Home Edition 9.2.2, Threat Detection Engine 3.55.0, Threat Data 5.07)) and tried doing a scan.  Almost immediately (i.e., not nearly long enough for a real scan) the report was "No Threats Found/Issues Detected".

SCAN LOG showed this:

Immediate scan started at 2014-10-24 20:22:01 -0600

New volume detected at /
Unable to initialize threat detection engine: virus data missing or unusable.

Immediate scan aborted at 2014-10-24 20:22:01 -0600.

ALL MESSAGES showed a continuous repeat of this sequence:

10/24/14 8:00:07.781 PM com.apple.launchd: (com.sophos.scan) Throttling respawn: Will start in 9 seconds
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck[554]) Exited with code: 22
10/24/14 8:00:10.250 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
10/24/14 8:00:11.997 PM SophosServiceManager: [SMEServiceManager.m:776] Could not determine the PID of the requested job label:com.sophos.scan
10/24/14 8:00:12.061 PM com.apple.bsd.launchdadd: com.sophos.scan: Already loaded
10/24/14 8:00:16.812 PM scanserver: [main.m:119] server started!
10/24/14 8:00:17.863 PM scanserver: [SMESAVI.m:1163] ic_savi_reset: LoadVirusData failed: 0x80040220
10/24/14 8:00:17.863 PM scanserver: [SMEScanOperation.m:115] SAVI initialization failed
10/24/14 8:00:17.863 PM scanserver: [SMEPoolManager.m:139] worker init failed... shutting down
10/24/14 8:00:17.863 PM scanserver: [main.m:141] Scan server shutting down...

Anyone else have this problem?

:1019677


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Parents
  • Experiencing the same problem!

    "S" is greyed out and can't get it working. Tried restarting, updating, preferences, manual scan etc. etc., it all fails...

    Running OS X 10.9.5 on Mac Pro

    Sophos Anti-Virus
    Product version: 9.2.2
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.
    Scan name: "Scan Local Drives"
    Scan items:
    Configuration:
    Scan inside archives and compressed files: Yes
    Automatically clean up threats: No
    Action on infected files: Report only
    Live Protection enabled: No
    Scan started at 2014-12-02 12:25:01 -0500
    New volume detected at /
    Unable to initialize threat detection engine: virus data missing or unusable.
    Scan stopped at 2014-12-02 12:25:01 -0500.
     
    FYI, I have no 'New volume'.
     
    PLEASE, can someone from Sophos advise. THANK YOU!

    Excerpt from error log below:

    com.sophos.intercheck: Info: On-access scanner started at 01:29 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 02:30:14 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download started at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download completed at 02:30:27 02 December 2014
    com.sophos.autoupdate: Software is up-to-date at 02:30:28 02 December 2014
    com.sophos.autoupdate: Info: Checked primary server at 02:30 on 02 December 2014
    com.sophos.autoupdate:  Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 11:19:03 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download started at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download completed at 11:19:08 02 December 2014
    com.sophos.autoupdate: Update started at 11:19:08 02 December 2014
    com.sophos.autoupdate: Error: Could not update Sophos Anti-Virus at 11:43 on 02 December 2014
    com.sophos.autoupdate:  Update failed
    com.sophos.autoupdate:
    com.sophos.autoupdate: Sophos AutoUpdate
    com.sophos.autoupdate: Version 9.2.2
    com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: ic_worker_start: kext not found, attempting to load at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue

    :1019949
Reply
  • Experiencing the same problem!

    "S" is greyed out and can't get it working. Tried restarting, updating, preferences, manual scan etc. etc., it all fails...

    Running OS X 10.9.5 on Mac Pro

    Sophos Anti-Virus
    Product version: 9.2.2
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.
    Scan name: "Scan Local Drives"
    Scan items:
    Configuration:
    Scan inside archives and compressed files: Yes
    Automatically clean up threats: No
    Action on infected files: Report only
    Live Protection enabled: No
    Scan started at 2014-12-02 12:25:01 -0500
    New volume detected at /
    Unable to initialize threat detection engine: virus data missing or unusable.
    Scan stopped at 2014-12-02 12:25:01 -0500.
     
    FYI, I have no 'New volume'.
     
    PLEASE, can someone from Sophos advise. THANK YOU!

    Excerpt from error log below:

    com.sophos.intercheck: Info: On-access scanner started at 01:29 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 02:30:14 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download started at 02:30:15 02 December 2014
    com.sophos.autoupdate: Download completed at 02:30:27 02 December 2014
    com.sophos.autoupdate: Software is up-to-date at 02:30:28 02 December 2014
    com.sophos.autoupdate: Info: Checked primary server at 02:30 on 02 December 2014
    com.sophos.autoupdate:  Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 11:19:03 02 December 2014
    com.sophos.autoupdate: Catalogue updated at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download started at 11:19:03 02 December 2014
    com.sophos.autoupdate: Download completed at 11:19:08 02 December 2014
    com.sophos.autoupdate: Update started at 11:19:08 02 December 2014
    com.sophos.autoupdate: Error: Could not update Sophos Anti-Virus at 11:43 on 02 December 2014
    com.sophos.autoupdate:  Update failed
    com.sophos.autoupdate:
    com.sophos.autoupdate: Sophos AutoUpdate
    com.sophos.autoupdate: Version 9.2.2
    com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: ic_worker_start: kext not found, attempting to load at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 11:53 on 02 December 2014
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck:  Sophos Anti-Virus cannot continue

    :1019949
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