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installation-related issues

Hi there,

I am working on my mother's MacBookPro (it's running Catalina 10.15.6 and is a mid-2014 model. Anyway, Purchased premium, downloaded the installer, launched it, and it crashes right out of the gate. The app is not even installed yet. What say you, dear community?

PS: her computer's got the searchbaron virus, ergo my getting in on some sophos action

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0 Shweta over 4 years ago

Hi Ali Naderzad

Are you trying to install Sophos Home? If so, check out the steps listed here for installing Sophos endpoint.

Shweta

Community Support Engineer | Sophos Technical Support
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0 melson robin over 4 years ago in reply to Shweta

I am also having similar issues's i have checked all the installation steps as well. but still same problem.
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0 Shweta over 4 years ago in reply to melson robin

Hi melson robin

Are you installing Sophos Home on Catalina 10.15.6? If you have the error screenshot would you please share the same?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Shweta over 4 years ago in reply to melson robin

Hi melson robin

Are you installing Sophos Home on Catalina 10.15.6? If you have the error screenshot would you please share the same?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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