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I can't install sophos home

Laid_r

Dear Sophos team,

I use to use Sophos home a long period but suddenly I uninstall it by error , I try to reinstall it without success I delete my account temporary and reactivated it to allow ma to download the install file again and after downloading the file I follow the steps for the  installation, when I reach to the steps N8  (support.home.sophos.com/.../115005340326-Installing-Sophos-Home-on-Windows-computers)  it stop at this level (installation failure, impossible to make internet connection )see the attached image I try several time without success.

could you please tell what is the issue in this situation and what is the solution for it?

 

actually I use MSE to protect my laptop until I find the way to back to Sophos home; please advice.

thanks in advance.

 

 

 

 

 

 

 



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  • 0

    When you say you had it previously, how did you accidentally uninstall it?

     

    Also do you have another AV installed or a Firewall that may be blocking the installer?

    Respectfully, 

     

    Badrobot

     

  • 0 in reply to Badrobot

    Dear Sophos team,

    Fortunately I reach to install it after a serval times; but after the installation the automatically scan was lunched, but I see that after Sophos Cath the suspected files these files was deleted directly but before it tell me if I clean it or to ignore.

    Some time it’s not a virus but PUA so it will be better if I did not clean or delete the files without asking.

    Is there any solution to back to this version because the installed version or file which I downloads it via Sophos account give me a Sophos home Premium version but The previous one which I uninstall it was Sophos home free.

     

    Regards,

Reply
  • 0 in reply to Badrobot

    Dear Sophos team,

    Fortunately I reach to install it after a serval times; but after the installation the automatically scan was lunched, but I see that after Sophos Cath the suspected files these files was deleted directly but before it tell me if I clean it or to ignore.

    Some time it’s not a virus but PUA so it will be better if I did not clean or delete the files without asking.

    Is there any solution to back to this version because the installed version or file which I downloads it via Sophos account give me a Sophos home Premium version but The previous one which I uninstall it was Sophos home free.

     

    Regards,

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