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Removing Sophos installer components completely

I cannot remove sophos installer components from mac. I've run endpoint but still won't remove installer components. I need to remove every trace of sophos

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0 Haridoss Sreenivasan over 6 years ago

Hi Fran,

Please help me with the following:

1. Which Sophos Product are you referring to?

2. Are you trying to uninstall the component after a successful installation or a failed installation?

3. What is the OS version on your machine?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 FRAN HIZ over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

1. Sophos Home Free

2. I installed it and was trying to uninstall it. I might have deleted the uninstall file and tried to move remaining files to trash. I even downloaded and used the remove sophos endpoint to remove all. However when I tried to load Avast or AVG, it said sophos still was on the computer and incompatible.

3. Mac OS High Sierra

Thanks
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0 Gowtham Mani over 6 years ago in reply to FRAN HIZ

Hi FRAN HIZ,

Please try removing the client using the Remove Sophos Home. If you have removed the removal tool from the Mac client, please open up a support ticket so that one our Engineers can assist you in removing the client manually.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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