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I see no evidence of my updates since 2015 ?!

I hit "Update Now" pretty regularly, but only finally noticed that the app says "Modified: Friday, May 29, 2015 3:26 PM".
The same is true for versions on any external HDs.

For some reason I also have "Sophos Anti-Virus Home Edition" in a Sophos folder within Applications as well, but Get Info on that reveals Modified on 2014.
Is there an updating confusion there ?

Also . . anytime I have updated, it always fails to install the update at first, but is successful much quicker upon a second try.

Shouldn't there be some sign after it completes that updates have been installed since 2015 ?
When I click on the app with the Sully icon within Applications, it is indeed the one that opens in my dock.

Or is this all a mess ?

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0 Haridoss Sreenivasan over 6 years ago

Hi DmRofAtoZ

Please help me with the following:

1. What is the version of MacOS?

2. Are you using Sophos Home for Mac?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 DmRofAtoZ over 6 years ago in reply to Haridoss Sreenivasan

Haridoss Sreenivasan said:
version of MacOS

Now See ? . . That was a part I KNEW I was forgetting to add.
10.6.8

And yes, Home Edition version 9.4.2

Thanks much
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0 Gowtham Mani over 6 years ago in reply to DmRofAtoZ

Hi DmRofAtoZ,

Can you try installing the latest Sophos Home package(Version 9.7.4) and let me know if you see no changes in the updates?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 DmRofAtoZ over 6 years ago in reply to Gowtham Mani

Thank you Gowtham Mani, for responding.
I thought my question was on the way to fading away !

But ! . . . based on inevitable experience, I'm assuming 9.7.4 isn't going to work with OS 10.6.8 Snow Leopard, or am I wrong ?
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0 DmRofAtoZ over 6 years ago in reply to DmRofAtoZ

Actually, I see that 9.7.4 is, among so many product versions, called "Sophos Central Managed Mac OS X Endpoint" ??
Sounds like a very very different thing, no ?
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0 Aditya Patel over 6 years ago in reply to DmRofAtoZ

Hi DmRofAtoZ ,

Could you check the logs under console > Library/Logs/Sophos Anti Virus, post the last page . The definitions should update but there will be no update on the engine version.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 DmRofAtoZ over 6 years ago in reply to Aditya Patel

Thank you Aditya, for your knowing hunch of where to look
( which I should've thought of as well ! )

Wow !

The last few entries in Sophos Anti Virus. log show as
"com.sophos.intercheck: zbot-lfe.ide zbot-lfl.ide zbot-lfn.ide zeus-f.ide zlader-g.ide

com.sophos.intercheck:

com.sophos.intercheck: Warning: Useful life of Sophos Anti-Virus has been exceeded

com.sophos.intercheck:"

Well, that's nice !! . . WTF ??

And under Sophos Update.log . . see screen-shot w/ a most recent date of 2014.

Btw, I can't see my initial entry as I compose this one, but did I mention how every update for years now fails the first time, then installs on a second try ?

I should maybe just remove every single Sophos related component and start fresh perhaps ?
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0 DmRofAtoZ over 6 years ago in reply to Aditya Patel

Thank you Aditya, for your knowing hunch of where to look
( which I should've thought of as well ! )

Wow !

The last few entries in Sophos Anti Virus. log show as
"com.sophos.intercheck: zbot-lfe.ide zbot-lfl.ide zbot-lfn.ide zeus-f.ide zlader-g.ide

com.sophos.intercheck:

com.sophos.intercheck: Warning: Useful life of Sophos Anti-Virus has been exceeded

com.sophos.intercheck:"

Well, that's nice !! . . WTF ??

And under Sophos Update.log . . see screen-shot w/ a most recent date of 2014.

Btw, I can't see my initial entry as I compose this one, but did I mention how every update for years now fails the first time, then installs on a second try ?

I should maybe just remove every single Sophos related component and start fresh perhaps ?
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0 brvx over 6 years ago in reply to DmRofAtoZ

Not sure what the minimum version is now, but support for 10.6.8 and 10.7, as well, was discontinued several years ago, at least. Found this old post of mine from 8/16--guessing that support was dropped well before.

community.sophos.com/.../303753
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