Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 8 subscribers
  • Views 11513 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I see no evidence of my updates since 2015 ?!

DmRofAtoZ

I hit "Update Now" pretty regularly, but only finally noticed that the app says "Modified: Friday, May 29, 2015 3:26 PM".
The same is true for versions on any external HDs.

For some reason I also have "Sophos Anti-Virus Home Edition" in a Sophos folder within Applications as well, but Get Info on that reveals Modified on 2014.
Is there an updating confusion there ?

Also . .  anytime I have updated, it always fails to install the update at first, but is successful much quicker upon a second try.

Shouldn't there be some sign after it completes that updates have been installed since 2015 ?
When I click on the app with the Sully icon within Applications, it is indeed the one that opens in my dock.

Or is this all a mess ?



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to Gowtham Mani

    Thank you , for responding.
    I thought my question was on the way to fading away !

    But ! . . . based on inevitable experience, I'm assuming 9.7.4 isn't going to work with OS 10.6.8 Snow Leopard, or am I wrong ?

  • 0 in reply to DmRofAtoZ

    Actually, I see that 9.7.4 is, among so many product versions, called "Sophos Central Managed Mac OS X Endpoint" ??
    Sounds like a very very different thing, no ?

  • 0 in reply to DmRofAtoZ

    Hi DmRofAtoZ ,

    Could you check the logs under console > Library/Logs/Sophos Anti Virus, post the last page .  The definitions should update but there will be no update on the engine version.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    Thank you Aditya, for your knowing hunch of where to look
    ( which I should've thought of as well ! )

    Wow !   

    The last few entries in Sophos Anti Virus. log show as
    "com.sophos.intercheck: zbot-lfe.ide  zbot-lfl.ide  zbot-lfn.ide    zeus-f.ide  zlader-g.ide 

    com.sophos.intercheck:

    com.sophos.intercheck: Warning: Useful life of Sophos Anti-Virus has been exceeded

    com.sophos.intercheck:"

    Well, that's nice !! . .  WTF ??

    And under Sophos Update.log . .  see screen-shot w/ a most recent date of 2014.

    Btw, I can't see my initial entry as I compose this one, but did I mention how every update for years now fails the first time, then installs on a second try ?

    I should maybe just remove every single Sophos related component and start fresh perhaps ?

  • 0 in reply to DmRofAtoZ

    Not sure what the minimum version is now, but support for 10.6.8 and 10.7, as well, was discontinued several years ago, at least. Found this old post of mine from 8/16--guessing that support was dropped well before.

     

    community.sophos.com/.../303753 

     

     

Unfiltered HTML