This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

annoying pop up every few mins

I keep getting MICROPHONE IS ACTIVE pop ups from sophos,

constantly for the last few days,everytime i open a program,everytime i load a song from yt, its driving me crazy,sophos has worked fine for months now this

"Microphone is currently active"

its driving me quite insane

This thread was automatically locked due to age.

Parents

0 Gowtham Mani over 6 years ago

Hi Mike Roots,

Please confirm if you are using Sophos Home and Os in which you get this message.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 FX Guy over 6 years ago in reply to Gowtham Mani

I'm getting same issue. The microphone warning pops up every time the speaker is activated - ie When an email/text arrives, or when I empty the trash. I am using Sophos Home for Mac. OS= High Sierra 10.13.4
Cancel
Vote Up 0 Vote Down

Cancel
+1 Gowtham Mani over 6 years ago in reply to FX Guy

Hi FX Guy,

It could be the Webcam/mic protection which could be giving up the alerts. You can have it disabled from the following Sophos Home dashboard location if you do not wish to be notified.

Open the Sophos Home Dashboard > click on the Mac client in which you see this issue > Go to Privacy tab > You will have the settings for Webcam protection and mic protection.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

+1 Gowtham Mani over 6 years ago in reply to FX Guy

Hi FX Guy,

It could be the Webcam/mic protection which could be giving up the alerts. You can have it disabled from the following Sophos Home dashboard location if you do not wish to be notified.

Open the Sophos Home Dashboard > click on the Mac client in which you see this issue > Go to Privacy tab > You will have the settings for Webcam protection and mic protection.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 FX Guy over 6 years ago in reply to Gowtham Mani

Yes, I realize that I can stop the popups by disabling the feature. I think the question is whether or not others are seeing the same bug when the feature is enabled and if so, can it can be fixed. I think I'm looking for a solution that doesn't involve turning off the feature, because it's is a good feature and one of the reasons people will pay for the upgrade.
Cancel
Vote Up 0 Vote Down

Cancel
0 Gowtham Mani over 6 years ago in reply to FX Guy

Hi FX Guy & Mike Roots,

If you feel that you are receiving the alerts for too many applications that are not accessing the Mic, Please open a support ticket from Sophos Home dashboard so that one our engineers can have it checked.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Mike Roots over 6 years ago in reply to Gowtham Mani

I did that originally and they sent me here,I’ll bid you goodbye then and uninstall your software as I’m not going to be ping ponged

Shame as like I said it worked fine and I don’t want to be in blissful ignorance by turning off the features

I want said feature to work properly

Thanks ?
Cancel
Vote Up 0 Vote Down

Cancel
0 Gowtham Mani over 6 years ago in reply to Mike Roots

Hi Mile Roots,

Can you DM me the reference case number that you opened?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 6 years ago in reply to Mike Roots

Hi Mike,

Please allow me to look into this and follow up with you.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Mike Roots over 6 years ago in reply to Haridoss Sreenivasan

Ok thank you
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 6 years ago in reply to Mike Roots

Hi Mike,

There is some process that cannot be identified and we are working on this issue for better detection. We will shortly be able to fix this issue. Please follow us here and on Twitter for an update.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Brian Flores over 6 years ago in reply to Haridoss Sreenivasan

I am also having this problem on a MacBook Pro with High Sierra (macOS 10.13.4) running Sophos Home (free) 2.0.2
Cancel
Vote Up 0 Vote Down

Cancel