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lcencvm.sys cause bluescreen when run Trend Micro full scan

Azwan

Hi Guys,

Does anybody encounter this issue?. currently we facing this issue on notebook HP ProBook 4440s with Trend Micro AV installed.

BOSD only happen when full scan running and access file lcencvm.sys, support case is open and still waiting feedback from support, however just try my luck here if anyone have encounter same issue or have the solution. Thanks

:41463


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  • 0

    Hi Azwan,

    a quick hint: we were facing a BSoD (PAGE_FAULT_BEYOND_END_OF_ALLOCATION) on machines with SafeGuard Enterprise (Data Exchange, or File Share module) version 6.00.0 and Trend Micro 10.3 on HP Folios.

    This was analyzed by Development and a fix for this BSoD is available in SafeGuard Enterprise version 6.00.1.

    Regards,

    ChrisD

    :41477
  • 0

    Hi Chris,

    Current  Safeguard agent for Notebook which encounter this issue is already  version is 6.0.0.1.

    I have contact support and Hot Fix for file lcencvm.sys created and pending for customer to verify if the Hot fix solve the issue.

    I'll revert back thestatus regarding this issue ionce receive feedback from customer. Thanks

    :41511
  • 0

    we are experiencing this issue on several workstations with sophos fde enterprise 6.00.1.31 and trend micro 10.6

    was the hotfix mentioned earlier successful at resolving the issue?

    :43673
  • 0
    Hi StoliV,

    I'm still waiting for feedback from support to analyse full memory dump logs. Thanks
    :43677
  • 0

    Do we have any updates on this issue yet?

    :44259
  • 0

    Hi StolliV,

    a hotfix that should fix the issue was released. Please contact Sophos Support and refer to KBA 119154.

    Regards,

    ChrisD

    :44261
  • 0

    It seems that article doesn't exist. I got to this page because I'm experiencing an identical error, but I do not have trend micro on my system. I run into it typically when debugging software using Visual Studio.

    Is the hotfix still relevant and available?

    :56895
  • 0

    Hi,

    the article is no longer externally available as the issue is almost two years old and had been fixed in the meantime. To summarize it;

    "Issue

    When running memory intensive applications on Windows Vista or Windows 7 64-bit endpoints, that are protected with a SafeGuard Enterprise Client which includes a file-based encryption module (i.e. DataExchange, FileShare, CloudStorage), sporadically a BSoD with the following stop code occurs:

    0x00000050 PAGE_FAULT_IN_NONPAGED_AREA (50)"

    - The issue is fixed with the release of SafeGuard Enterprise 6.10 (or 7.0)

    Best Regards,

    ChrisD

    :56896
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