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lcencvm.sys cause bluescreen when run Trend Micro full scan

Azwan

Hi Guys,

Does anybody encounter this issue?. currently we facing this issue on notebook HP ProBook 4440s with Trend Micro AV installed.

BOSD only happen when full scan running and access file lcencvm.sys, support case is open and still waiting feedback from support, however just try my luck here if anyone have encounter same issue or have the solution. Thanks

:41463


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  • 0

    Hi,

    the article is no longer externally available as the issue is almost two years old and had been fixed in the meantime. To summarize it;

    "Issue

    When running memory intensive applications on Windows Vista or Windows 7 64-bit endpoints, that are protected with a SafeGuard Enterprise Client which includes a file-based encryption module (i.e. DataExchange, FileShare, CloudStorage), sporadically a BSoD with the following stop code occurs:

    0x00000050 PAGE_FAULT_IN_NONPAGED_AREA (50)"

    - The issue is fixed with the release of SafeGuard Enterprise 6.10 (or 7.0)

    Best Regards,

    ChrisD

    :56896
Reply
  • 0

    Hi,

    the article is no longer externally available as the issue is almost two years old and had been fixed in the meantime. To summarize it;

    "Issue

    When running memory intensive applications on Windows Vista or Windows 7 64-bit endpoints, that are protected with a SafeGuard Enterprise Client which includes a file-based encryption module (i.e. DataExchange, FileShare, CloudStorage), sporadically a BSoD with the following stop code occurs:

    0x00000050 PAGE_FAULT_IN_NONPAGED_AREA (50)"

    - The issue is fixed with the release of SafeGuard Enterprise 6.10 (or 7.0)

    Best Regards,

    ChrisD

    :56896
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