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SGKernel folder on Desktop

SIXfoot5ins

Hi guys,

We're seeing our Mac users of Safeguard 6 and 6.0.1 with a folder on their desktop called SGKernel which they cant delete.

Has anyone else seen this or have a fix?

Thanks for all suggestions

:34025


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    This appeared on 3 different MacBook Air but not on either MacMini or iMAXC at the dsame time as I updated to 10.7.5, but not necessarily becuase of that.

    My solution was to decrypt and then un-install SG when the folder goes away. Then repeat the process and all is well.

    It would be a very BAD IDEA to delete the file because you may not be able to restart your computer.  Why i know this is embarrasing....

    It would be really good if Sophos would say what is causing it to appear - is it a Sophos SG file that has been moved by a Mac update ot even a Trojan-Virus???

    :34271
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    Seeing this as well On Mac 10.8.2. Not sure what is causing it at the moment.
    :34359
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    Hi RL, weatherman, SIXfoot5ins,

    what you've observed on your Mac desktops is an empty folder (actually a shortcut to the sgkernel folder on the desktop), that cannot be deleted once SafeGuard for Mac 6.x was installed.

    This is a bug within Mac OS X, and has already been reported to Apple. The Apple ID for this issue is 12132377.

    Please mind that we cannot provide a fix for this issue directly as it is Operating System related and needs to be addressed by Apple directly.

    Take care,

    Chris

    :34403
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    Where does the actual folder exist not the shortcut? Can use SetFile or chflaggs to hide it with a launch daemon.
    :34527
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    launchdaemon and script

    #!/bin/bash

    # Fix sgkernel for Sophos by hiding it!

    /usr/bin/SetFile -a V /private/var/sgkernel/

    :34613
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    im try this out at the moment because it means i only have to run this once. This can easily be implemented with a postflight script in the installer pkg and doesnt involve Apple to do anything. It would take me 30 seconds to add it and remake the pkg!

    chflags hidden /private/var/sgkernel/

    :34675
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    Hi RL,

    I was not involved in troubleshooting this issue but I think our engineers also attempted to hide the folder using a script, but failed as the folder was visible again once the SafeGuard administration on the client was opened. Could you verify that in your environment?

    Should the folder remain hidden after opening the console, I'll forward your post to the relevant engineers for review.

    And thank you for all your efforts on identifying a workaround for this!

    I just want to point out again that we have reported this to Apple because it is a bug in the Operating System and we requested to have this fixed rather then implementing a workaround.

    Cheers,

    Chris

    :34677
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    Hi Chris

    Unfortunately I found the same thing. SetFile or chflaggs worked but then if the gui is launched then it reappeared. Hmmmnn over to Apple :(
    :34721
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    This folder still shows up with both solutions mentioned in 10.8.2. It seems to solve it at login, but eventually the folder shows up again for some reason. Might have to run the script every hour to keep it hidden.

    :37443
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    I wouldnt classify this as solved....problem is here please follow up with sophos engineers for a possible solution. To say that this is a bug with apple seems a little bit of a cop out on sophos part.

    :37599
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