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SGKernel folder on Desktop

SIXfoot5ins

Hi guys,

We're seeing our Mac users of Safeguard 6 and 6.0.1 with a folder on their desktop called SGKernel which they cant delete.

Has anyone else seen this or have a fix?

Thanks for all suggestions

:34025


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    Hi RL,

    I was not involved in troubleshooting this issue but I think our engineers also attempted to hide the folder using a script, but failed as the folder was visible again once the SafeGuard administration on the client was opened. Could you verify that in your environment?

    Should the folder remain hidden after opening the console, I'll forward your post to the relevant engineers for review.

    And thank you for all your efforts on identifying a workaround for this!

    I just want to point out again that we have reported this to Apple because it is a bug in the Operating System and we requested to have this fixed rather then implementing a workaround.

    Cheers,

    Chris

    :34677
Reply
  • 0

    Hi RL,

    I was not involved in troubleshooting this issue but I think our engineers also attempted to hide the folder using a script, but failed as the folder was visible again once the SafeGuard administration on the client was opened. Could you verify that in your environment?

    Should the folder remain hidden after opening the console, I'll forward your post to the relevant engineers for review.

    And thank you for all your efforts on identifying a workaround for this!

    I just want to point out again that we have reported this to Apple because it is a bug in the Operating System and we requested to have this fixed rather then implementing a workaround.

    Cheers,

    Chris

    :34677
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