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SGNClient 64 bit will not install on HP Zbook 15

SGNClient 64 bit will not install on HP Zbook 15, hangs about 2/3rds way through install and will not finish. No errors in Event log other than the manually ended task. Pre-install went on w/o issue.

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0 Anubis over 8 years ago

Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
www.sophos.com/.../122221.aspx

If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. https://doc.sophos.com/support/help/en-us/contact/index.html

AnubisG

Anubis

Community Support Engineer | Sophos Support

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0 williamwashburn over 8 years ago in reply to Anubis

No this one has a 1TB SATA drive, no SSD... any way to upload a log file for support to look at?
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0 Anubis over 8 years ago in reply to williamwashburn

Hi williamwashburn. You will need to call the support line and open a case. https://doc.sophos.com/support/help/en-us/contact/index.html
They will be able to provide you with a link that allows you upload the log file. The support engineer will look through it and attempt to identify the error or errors that are occurring.
AnubisG

Anubis

Community Support Engineer | Sophos Support

Sophos Support Videos | Knowledge Base | Documentation | @SophosSupport | Sign up for SMS Alerts |

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