SGNClient 64 bit will not install on HP Zbook 15, hangs about 2/3rds way through install and will not finish. No errors in Event log other than the manually ended task. Pre-install went on w/o issue.
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SGNClient 64 bit will not install on HP Zbook 15, hangs about 2/3rds way through install and will not finish. No errors in Event log other than the manually ended task. Pre-install went on w/o issue.
Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
www.sophos.com/.../122221.aspx
If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. https://doc.sophos.com/support/help/en-us/contact/index.html
AnubisG
Anubis
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | Documentation | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
www.sophos.com/.../122221.aspx
If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. https://doc.sophos.com/support/help/en-us/contact/index.html
AnubisG
Anubis
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | Documentation | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Hi williamwashburn. You will need to call the support line and open a case. https://doc.sophos.com/support/help/en-us/contact/index.html
They will be able to provide you with a link that allows you upload the log file. The support engineer will look through it and attempt to identify the error or errors that are occurring.
AnubisG
Anubis
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | Documentation | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link