After installing the 8.0 SGN client on windows 7 system the system performance is poor

Question

After installing the 8.0 SGN client on windows 7 system the system performance is poor. 
 Can anyone help in this issue.

Jasmin · Accepted Answer

Hi paresh palav 
 Please first upgrade the Preinstall version 8.10.0.323 and then upgrade the client version to 8.10.0.323. 
 Once it is done, you can install the version mentioned here but please make sure that all the security patches of Windows OS have been applied to the OS before applying this Safeguard patch. 
 If you still face any issue on the machine, you can go with file encryption engine updates mentioned in this article .

Jasmin · Answer

Hi paresh palav 
 It is the correct article to refer the system requirement for the Safeguard 8.20 which is the latest version of the Safeguard.

Jasmin · Answer

Hi paresh palav 
 I have gone through your answers and able to see that your client version is still 8.0 which can work with the client configuration package of 8.10 but I'd still request you to install 8.10 client version on the machines and apart from that Safeguard file encryption has many performance issues which are getting addressed in different file encryption engines. 
 Please find all the file encryption engines here and install the latest one once that is available or you can go one by one to have better visibility to check which works best with your environment. 
 For the list of machines for the compatibility, we have this KB article but the last version for which hardware was tested for version 8.0. If you are facing any installation issue on all the machines with the same vendor, that might be the possibility of the incompatibility for that model only.

RodS · Answer

Hi again Paresh, 
 It would be best practice to upgrade the Preinstall. The Client Configuration package looks like it is updated already, so just the Preinstall along with the client. 
 Please let us know if you have any further questions. 
 Regards,

MichaelMcLannahan · Answer

The client are available via the main zip file you would have downloaded for the server install. 
 The configuration only really contains settings as such - it's the client (and pre-install for Win7) that will affect performance. More so the client. 
 The updates for the client are available from Sophos - The upgrade from 251 is available here - https://community.sophos.com/kb/en-us/131935 
 The configuration is new and matching your server at present - So I would upgrade the client first (with the link I've posted) and go from there?

MichaelMcLannahan · Answer

Hi - Just replied to your other post. I'm afraid no-one can (or should) link to it directly as it's available to users testing or have purchased the product. 
 
 I you don't see the product as I've shown after logging in - then you'll need to contact support who will take it up with you. 
 
 The complete zip contains the pre-installer (this is NOT needed for Win10 - only Win7), latest clients for Mac AND PC and all the server setup/install too.