missing poa or key information. please check computer's inventory 6.1

Hi paresh palav 

I agree with Michael for the reason behind this error. Apart from that below two could be the reason for the above mentioned error.

• Database Inconsistencies are reported by the Management Center those have not been repaired.
• Duplicate objects of the SafeGuard Client exist in the Database.

Please make sure, you don't have any of this issue with your Safeguard environment.

Hi Jasmin,

We need urgent support from your end as we have seen this issue on many users.

Also we have yesterday raised case with you (9267496) and we are trying to connect you but unfortunately connected with you.

Kindly look this matter on the priority base & help us.

Can you do recovery on ANY PC, or is it just this one PC that doesn't work?

Could you please try another PC - Pe5rhaps AWLIN-LT-12681.

Might be worth right clicking the PC object and copying the hostname exactly so you can paste it into the recovery tool and rule out making any typos in the hostname?

Hi Micheal,

We are to search the system  and if system host is incorrect then it will not show named in console.

Yes, that's correct. Hostname MUST match exactly what the client is called otherwise Sophos SafeGuard will not find it (as it doesn't exist!)

Could you verify that the issue is now resolved or is the issue still occurring with other PC's?

Hi Micheal,

Kindly allow me sometime as Im stuck in another client call.

Let me check after this scenario & also noticed the affected system hostname are find duplicate entry as well as in the key section of that user showing blank status "No Keys are assigned" & also check yesterday with another client and showing the key entry as blank

OK -Of course. As Jasmin pointed out, a duplicate can cause this issue and you've found but it's not a common issue. If you use the "Find" option (right click and select Find) you will see TWO objects listed. I would suggest that you need to delete the one that has NO details (one will be populated with info - the other not) but don't do this yet - if you could supply the screenshot (when you've got time) of the same as mine showing BOTH the same entries then we can go from there?

Hi,

I have already snap taken  .

Please find the attached snap

Hi paresh palav 

Please go to the root and then search these machines in the inventory and remove the device entry which doesn't have anything under it.

Hi paresh palav 

Please go to the root and then search these machines in the inventory and remove the device entry which doesn't have anything under it.