'Old Password' Prompt - Events in Log?

Question

Hi All, 
 
 I'm new to the forum and searched but couldn't find anything relating to this. 
 
 We are using SafeGuard client version 6.10 and SafeGuard Management Center version 8.0 
 
 Lots of our users are receiving the 'Old Password' prompt due to their password being out of Sync with their SafeGuard certificate. 
 Would anyone happen to know if there is a way to show only these events within the logs, so we can try and target these specific users? 
 
 I've had a look but can't see anything specifically relating to this, only '2010 SGNCredProv failed' and '2010 SGNAuthApp Failed' events.

Thanks for your assistance

MichaelOwens · Answer

In the SafeGuard Management Center > Users and Computers , locate the user, open their Certificate tab, and left-click to highlight their certificate. 
 Delete the user's old certificate by selecting, in the toolbar, Actions > Remove. 
 Have the user synchronize the client with the server by right-clicking the SafeGuard systray icon and selecting Synchronize 
 Once the sync is complete, have them log out of Windows and back in again (still with the temporary password). They should not be prompted for their old password.

Gowtham Mani · Answer

Hi Ryzish, 
 I would suggest you to have the Safeguard client version upgraded as SafeGuard Enterprise 6.10 is no longer from 31 Mar 2018, checkout our Retirement calendar for SafeGuard products 
 Regarding the 'Old Password prompt' please refer the below KBA and let me know if that helps. 
 SafeGuard Enterprise: User is asked to provide their 'old password' during logon to Windows