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Sophos Outlook Add-In immediately creates draft item

Hi,

Last week we implemented the Sophos Outlook Add-In for Spam Report functionality in Outlook 2016 (version: 16.0.4639.1000).

Since then, when users create a New E-Mail, Outlook immediately creates a draft of the E-Mail. This does not happen when we disable the Sophos Outlook Add-In.

Is it possible to fix this, or is this by design? It is very annoying for our users.

Kind Regards,

Geoffrey

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0 Red_Warrior over 6 years ago

Hi Geoffrey,

The sophos email outlook add in simply changes the message sensitivity to "company-confidential" so it maybe some other setting causing this. (you could test this by manually changing the sensitivity on a new email) perhaps there is a gpo or client setting. this may help. support.office.com/.../save-or-don-t-save-drafts-of-unsent-messages-05072f23-3f0a-4ec3-80bd-95ab60fb5b15
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0 Geoffreyvan Meurs over 6 years ago in reply to Red_Warrior

Hi,

Thats not entirely true. It also adjusts the header of a e-mail.

I've already installed a new Windows 10 (non-domain joined) in a VM and only installed Outlook 2016 with the Sophos Outlook add-in.

When i disable the Sophos Outlook add-in i have no problems with the drafts folder. When i enable de Sophos Outlook add-in it immediately creates a draft. So it is directly linked to the add-in.
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0 Jasper van de Kraats over 6 years ago

We are experiencing the same behavior. This also creates issues with some people unable to send messages when this draft is instantly synched to a mobile device. Fixing would be preferable!

With regards,

Jasper van de Kraats
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0 Red_Warrior over 6 years ago in reply to Jasper van de Kraats

I had a look into this issue and it seems the behavior is changed when the plugin is installed. Unfortunately I can not open a development ticket on your behalf.. however I do recommend that you open a support ticket. From what I can tell there was a new version of the plug in and this may not be the intended effect.

simply installing and uninstalling proves the behavior change.
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0 Jeroen M over 6 years ago

Hi, i have just implemented the plugin and we are experiencing the same problem (version 1.3.4).

We have already instructed our users to use the buttons so I don't want to disable the plugin again.
Is there already a solution for this? Every new mail creates a draft item.
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