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Sophos Outlook Add-In immediately creates draft item

Geoffreyvan Meurs

Hi,

 

Last week we implemented the Sophos Outlook Add-In for Spam Report functionality in Outlook 2016 (version: 16.0.4639.1000).

Since then, when users create a New E-Mail, Outlook immediately creates a draft of the E-Mail. This does not happen when we disable the Sophos Outlook Add-In.

 

Is it possible to fix this, or is this by design? It is very annoying for our users.

 

Kind Regards,

 

Geoffrey



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  • 0

    We are experiencing the same behavior. This also creates issues with some people unable to send messages when this draft is instantly synched to a mobile device. Fixing would be preferable!

    With regards,

    Jasper van de Kraats

  • 0 in reply to Jasper van de Kraats

    I had a look into this issue and it seems the behavior is changed when the plugin is installed.   Unfortunately I can not open a development ticket on your behalf.. however I do recommend that you open a  support ticket.  From what I can tell there was a new version of the plug in and this may not be the intended effect. 

     

    simply installing and uninstalling proves the behavior change. 

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  • 0 in reply to Jasper van de Kraats

    I had a look into this issue and it seems the behavior is changed when the plugin is installed.   Unfortunately I can not open a development ticket on your behalf.. however I do recommend that you open a  support ticket.  From what I can tell there was a new version of the plug in and this may not be the intended effect. 

     

    simply installing and uninstalling proves the behavior change. 

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