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Hi Adit,

Thank you for reaching out to Sophos Community.

I would recommend to reach out to Sophos Customer Care for the following issue as they’re the one handling Account related issues. 

• https://soph.so/SophosCustomerCare

Hi Erick,

It's need to register first?

Hi Adit Prasetyo ,

Yes, you need to be registered to our Support Portal before you can log in to initiate a chat or to log a case.

If you need immediate assistance, you can also contact our Customer Care via phone, using the numbers listed here: https://doc.sophos.com/support/help/en-us/contact/index.html

Hi Gladys,

I already tried to create an account on the support portal, but my registration request was always Rejected.

Hello there,

Checking you must recent registration request, it seems like you’re using a Gmail account, so this is what is causing the rejections for the Support Portal, what Sophos product do you use? Are you a home user?

Regards,

Hi Emmanuel,

I already opened a case on support portal.

But i have a problem, I can't replay email from support on the support portal.

Hello Adit,

What email did you use, and what is the case ID?

Regard,