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Saputra saputra 5 months ago

helo,

i want to resgister my sophos.

but it hasn't worked yet

notification is verify your account credentials

please help me.


Regads
sultoni

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0 GlennSen 5 months ago

Thank you for reaching our to our community forum.

May we know which process you're currently stuck in? Also can you share with us the snapshot of the error if there's any?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Saputra saputra 5 months ago in reply to GlennSen

This my snapshot when i failed the register my sophos
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0 Saputra saputra 5 months ago in reply to Saputra saputra

then i claim my firewall with sophos central, authentication failed, please check your credential and try again.
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0 emmosophos 5 months ago in reply to Saputra saputra

Hello, (as mentioned via Twitter)

With regards to account-related issues, I would suggest you reach out to our Customer Care team, as they're the most suitable team who can help you solve any account-related issue. You can reach them via chat via our support portal, or you can also speak with them directly by dialing your region's toll-free number, which can be found on the support portal link under "For Critical Cases".

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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