Discussions Authentication failed. Please check your credentials and try again.

Community Chat requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 4 replies
Subscribers 20 subscribers
Views 3746 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Authentication failed. Please check your credentials and try again.

Saputra saputra 5 months ago

helo,

i want to resgister my sophos.

but it hasn't worked yet

notification is verify your account credentials

please help me.


Regads
sultoni

This thread was automatically locked due to age.

Parents

0 GlennSen 5 months ago

Thank you for reaching our to our community forum.

May we know which process you're currently stuck in? Also can you share with us the snapshot of the error if there's any?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Saputra saputra 5 months ago in reply to GlennSen

This my snapshot when i failed the register my sophos
Cancel
Vote Up 0 Vote Down

Cancel
0 Saputra saputra 5 months ago in reply to Saputra saputra

then i claim my firewall with sophos central, authentication failed, please check your credential and try again.
Cancel
Vote Up 0 Vote Down

Cancel
0 emmosophos 5 months ago in reply to Saputra saputra

Hello, (as mentioned via Twitter)

With regards to account-related issues, I would suggest you reach out to our Customer Care team, as they're the most suitable team who can help you solve any account-related issue. You can reach them via chat via our support portal, or you can also speak with them directly by dialing your region's toll-free number, which can be found on the support portal link under "For Critical Cases".

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 emmosophos 5 months ago in reply to Saputra saputra

Hello, (as mentioned via Twitter)

With regards to account-related issues, I would suggest you reach out to our Customer Care team, as they're the most suitable team who can help you solve any account-related issue. You can reach them via chat via our support portal, or you can also speak with them directly by dialing your region's toll-free number, which can be found on the support portal link under "For Critical Cases".

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data