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off topic: can't write or answer PM to some users

Hello,

I can't private message or reply to private messages with some members.

Can anyone give me a hint as to what could be causing this?

Thanks,



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  • Hello!

    I don't know how exactly it works, but if the user blocks private messages at the settings page, you won't be able to start a chat with them.

    Such as if they set to "No one", you won't be able to message them.


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 GA @ Home

    Sophos ZTNA (KVM) @ Home

    • Hello Dirk,

      As Prism mentioned,  the Default setting only allows messages from Friends Only, so you need to send a Friend Request to the user, and once they accept, you can PM them.

      In your case your setting is set to Everyone, so no need for somebody from somebody in your list to start a conversation with you.

      Regards,


       
      Emmanuel (EmmoSophos)
      Technical Team Lead, Global Community Support
      Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
      If a post solves your question use the 'Verify Answer' link.
      • I'm facing the same issue. did you get any solution?