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Hello. I am new to this community and I really apologize if I did not follow certain protocols.
I am using Sophos Home. I have already run a scan on Sophos home several times. Every time it shows a certain number of "Threats found". I assumed that these threats are cleared automatically but this does not seem to be the case. My question is, how to clean these threats after the scan.
I also tried to clean two Alerts on my backup. I followed all the instructions on your helpline but nothing seems to work.
Thank you in advance for your help!
Hi Daniel Patel
Welcome to the community!
If you are having a Mac OS machine, I'd suggest you go through this article. If that doesn't resolve your issue, please refer to this site or you can contact our Sophos Home team on their twitter handle. They'll help you to resolve your query.