Hello,
To kick off the New Year I would like to thank the below contributors for going out of their way to help others out in the Community. Since we implemented product group leaderboards last October, these users have been on top and deserve some recognition. The user that topped each product group leaderboard received a $10 gift certificate to the Sophos Store, and the top 3 users for the sitewide leaderboard each received…
Hello,
We recently made a change to the way forum posts are shown in the Community. In our feedback sessions, users told us they would rather have user details above the post, not below, so we listened! Please see the example below for what posts look like now. Thank you for all your feedback and please keep letting us know of ways to improve your experience.
Regards,
Bob
**UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.**
Hello,
Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them.
Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for Mac Home…
I'd like to introduce Aditya, a Technical Support Engineer out of the Sophos Ahmedabad office who is dedicated to the Sophos Community and providing support via Twitter (find us @SophosSupport). Aditya has just recently joined Sophos and we're glad to have him on board!
Tell us a little bit about your background:
"I was raised in both Malaysia and India, and since I have spent equal time in both countries I can’t…
Hello,
Forum threads in our new Community now give you the option to select 'I have this question too' under the 'Thread Info' widget.
If you are experiencing the same issue as the post has detailed, or if you simply have the same question you want answered, you should select this. Not only will you get a notification once there is an answer, but it will also help our network engineers identify what are…
Hello,
Our new Community now comes with preset avatars that you can easily assign your profile to give it a little personality! Help us brighten up the new site by changing your avatar. If you already have a picture of yourself (or of anything else) up, that's great and this post is not for you.
Step 1: Go to your profile by clicking on the avatar icon in the top-right of the screen. From here click 'Profile'.…
Hello,
On September 10th we will be launching a new and upgraded version of the Sophos Community site! The upgrade window will last from approximately 2:00 PM - 8:00 PM UTC, (barring any unforeseen issues) and during this time you will not be able to...
Hello,
Recently we have made a change to our Knowledge Base. Previously, our KB articles were available in two locations, on Sophos.com and the Sophos Community. We are now focusing our effort on maintaining one instance of the Knowledge Base, which...
Hello,
We've recently made some changes to the Activity Story Stream which we think will result in a better, more personalized experience for you. Now, when you are logged into the community, the Activity Story Stream (located below forums list) will...
Hello,
Periodically we like to check-in with our members to gather feedback on what is and isn't working with the Sophos Community. Your responses will help shape the platform going forward. All feedback will be anonymous and shared with internal Sophos...
I'd like to introduce Aiman, a Network Security Engineer out of the Sophos India office who has recently been involved in the Email Appliance and Home forums. He is dedicated to the Sophos Community and will eventually be providing support via Twitter...
Hello,
Recently I have had a few people request an easier way to see all the latest posts for a particular community group, without having to go into each forum. This was already implemented for UTM 9, and I have now added it to all groups that have multiple...
I'd like to introduce Sachin, a Network Security Engineer here at Sophos who has recently been involved in the XG and UTM forums. He is now dedicated to the Sophos community and will eventually be providing support via Twitter as well (find us @SophosSupport...
Hello,
We are starting the staged rollout of Home for Mac 1.1.3 this morning. The rollout will take approximately one week. If the update is available for you, it will automatically update. You can also check in Sophos Menu > Update Now.
Fixes
Hello,
We have recently made some changes to the community that we think will improve your experience using the site. Below I have outlined three of the biggest changes that will be most impactful to you. There are also numerous bug fixes included in...
Hello,
I'd like to announce that we are adding a new forum to the community with a specific focus on malware. Malware is unfortunately something our customers and ourselves have to think about every day, and we hope this area can shed some light on how...
Hello everyone,
To start 2016 off right, we'd like to recognize and reward our top 10 community contributors for the month of January. These users were selected based on how active they were during the month and how many issues they assisted in resolving...
Hello everyone,
I'd like to welcome you to the Sophos Community Blog. This will be an area for you to find out about major happenings within the Sophos Community as well as a space to reward and recognize some of our best community contributors.
...
