Advisory: Support Portal Maintenance. Login is currently unavailable, more info available here.

Avira AV pattern not updated

My Sophos XG210 (SFOS 18.0.3 MR-3) shows that Avira AV pattern is not updated since 2020/12/14. Sophos AV is updated.

What's going on? Is it a problem with my firewall or is it global?

 

Updates status:

Pattern

Current version

Available version

Last successful update

Status

Avira AV

1.0.412546

-

14:42:36, Dec 14 2020

Success

Sophos AV

1.0.16368

-

02:43:36, Dec 16 2020

Success

 

SYSTEM
2020-12-16 10:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16368 to 1.0.16369.
17819
SYSTEM
2020-12-16 02:43:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16367 to 1.0.16368.
17819
SYSTEM
2020-12-15 18:45:11
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16366 to 1.0.16367.
17819
SYSTEM
2020-12-15 16:43:37
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16365 to 1.0.16366.
17819
SYSTEM
2020-12-14 16:42:36
Anti-Virus
Successful
Sophos AV definitions upgraded from 1.0.16363 to 1.0.16365.
17819
SYSTEM
2020-12-14 14:42:36
Anti-Virus
Successful
Avira AV definitions upgraded from 1.0.412545 to 1.0.412546.
17819

Thank you.

Parents
  • Hi  I checked with V18 MR-4 and V17.5.14 MR-14-1 and over both the appliances last update date is same which you have mentioned.

    For V18 MR-4: 

    Avira AV
    1.0.412546
    -
    18:09:37, Dec 14 2020
    Success


    For V17.5.14 MR-14-1:

    Avira AV
    1.0.412546
    -
    18:35:40, Dec 14 2020
    Success

    I checked the V18 MR-4 up2date_av.log and found last update is around same time only and no any update later on received from Avira AV engine.


    2020-12-14 04:09:56 PM: New savi incremental update successfully done
    2020-12-14 06:09:28 PM: Got the lock for updating avira (avira_412526-412546.tar.gz)
    2020-12-14 06:09:28 PM:Applying incremental update for avira
    2020-12-14 06:09:29 PM: avd still loading signature
    2020-12-14 06:09:31 PM: avd still loading signature
    2020-12-14 06:09:33 PM: avd still loading signature
    2020-12-14 06:09:35 PM: avd still loading signature
    2020-12-14 06:09:37 PM: New avira4 inc udate successfully done

    Note: Appliance is running with IST time zone.

    Regards,

    Vishal Ranpariya
    Technical Account Manager | Sophos Technical Support

    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link.

  • Thanks for your answer.

    But it is strange that it takes 2 days without updating when before it was updated 7 or 9 times a day. There must be a reason.

      Time Log comp Status Username Message Message ID
    SYSTEM 14/12/2020 14:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412545 to 1.0.412546. 17819
    SYSTEM 14/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412544 to 1.0.412545. 17819
    SYSTEM 14/12/2020 10:44 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412541 to 1.0.412544. 17819
    SYSTEM 14/12/2020 6:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412538 to 1.0.412541. 17819
    SYSTEM 14/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412535 to 1.0.412538. 17819
    SYSTEM 13/12/2020 16:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412532 to 1.0.412535. 17819
    SYSTEM 13/12/2020 14:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412530 to 1.0.412532. 17819
    SYSTEM 13/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412528 to 1.0.412530. 17819
    SYSTEM 13/12/2020 10:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412526 to 1.0.412528. 17819
    SYSTEM 13/12/2020 8:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412523 to 1.0.412526. 17819
    SYSTEM 13/12/2020 4:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412520 to 1.0.412523. 17819
    SYSTEM 13/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412518 to 1.0.412520. 17819
    SYSTEM 12/12/2020 22:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412514 to 1.0.412518. 17819
    SYSTEM 12/12/2020 20:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412510 to 1.0.412514. 17819
    SYSTEM 12/12/2020 18:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412509 to 1.0.412510. 17819
    SYSTEM 12/12/2020 16:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412506 to 1.0.412509. 17819
    SYSTEM 12/12/2020 12:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412502 to 1.0.412506. 17819
    SYSTEM 12/12/2020 8:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412499 to 1.0.412502. 17819
    SYSTEM 12/12/2020 4:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412496 to 1.0.412499. 17819
    SYSTEM 12/12/2020 2:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412495 to 1.0.412496. 17819
    SYSTEM 12/12/2020 0:42 Anti-Virus Successful   Avira AV definitions upgraded from 1.0.412493 to 1.0.412495. 17819
  • I upgraded mr-4 yesterday the 16th, yet Avira and ATP have not updated since the 14th. Something is definitely wrong with the update process.

    Ian

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.
Reply
  • I upgraded mr-4 yesterday the 16th, yet Avira and ATP have not updated since the 14th. Something is definitely wrong with the update process.

    Ian

     
    V18.0.x - e3-1225v5 6gb ram on 4 port MB with 2 x APX120 - 20w. 
    If a post solves your question use the 'This helped me' link.
Children
No Data